B2B Customer Service Software Workshop 
Babette Ten Haken
SEPTEMBER 17, 2018
Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility.
Sales and Marketing Management
OCTOBER 26, 2020
And this dynamic has merely accelerated a long-term trend of B2B companies shifting their sales capacity from field-based to virtual models. One major telecommunications provider in Scandinavia, for example, has migrated B2B sales to virtual channels, using marketing automation to create leads and installing an online self-service portal.
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Nutshell
JULY 5, 2019
Referral marketing is the unicorn of B2B marketing. In simple terms, referral marketing is when you get your customers to tell their friends about you. In the B2B space, 84% of decision-makers start their buying process with a referral. Let’s dive into how you can build an automated referral machine for your B2B business.
Babette Ten Haken
SEPTEMBER 24, 2018
When you implement out-of-the-box software solutions to serve specific needs, are you limiting your focus? Acquiring and retaining customers is not a game, although executing strategy often is frustrating. Hire me to speak or conduct a workshop at your next corporate or association event. What are your next steps? Contact me.
Lessonly
MARCH 16, 2020
How does sales training software simplify your long-term training efforts? There are many types of sales training methods out there, but this is where sales training software comes into play. Especially in B2B sales training because the world of sales, especially SaaS sales training, moves too fast today.
Highspot
JANUARY 19, 2022
Here are a few you might recognize: B2B or business-to-business sales : Designed for B2B-style businesses that target their sales pitch toward key business decision makers (typically C-suite level leadership or managers) who are responsible for purchasing products, services, and software for their company. Challenger.
Nutshell
DECEMBER 5, 2019
For Nutshell’s second annual BOUNDLESS event, we’ve turned the dial up to 11 and booked amazing speakers like Jeffrey Gitomer , a legendary sales author and the host of the Sell or Die podcast ; Rob Siefker, Senior Director of Customer Service for Zappos ; and Christine Volden, the founder of Soulful Selling. Host: Sales 3.0
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