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Rethinking the Value of Customer Service

SugarCRM

Seeing how far customers could be pushed before they’d cancel a service or move to a competitor was often acceptable. If a customer registers a complaint, it’s not the end of the world. Usually, the more problems are solved by customer service, the more likely it is for customer engagement to increase.

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What is an Outbound Call & How Do You Make Them Effectively?

Hubspot Sales

While an inbound caller is expecting to talk to someone, learn about a product they're genuinely interested in, or solve a problem via customer service or an upgrade, a person you outbound call won't be expecting you, might not have much time to hear you out, and might even not wish to talk with a salesperson over the phone.

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Instructor-Led Training—Maximizing a Blended Learning Management Software

Lessonly

Part 1 considers the merits of centralizing training in an online learning management system. Part 2 discusses how to implement instructor-led training, or live training, into a blended learning program. But so often, time in classrooms and training events—especially in corporate settings—feels like the opposite.

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TSE 1304: How To Generate Interest In Lost Opportunities

Sales Evangelist

Donald’s sales team had used a particular software and actually liked it. With changes happening in the TSE organization and the pandemic,however, they didn’t get to use the software as much and canceled the service. Due to Covid-19, the software company wasn’t doing too well.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Couch Buying and Customer Thriving: 5 Customer Service Tips to Revolutionize Day-to-Day Customer Support

Lessonly

This entire experience resulted in me, a very angry customer, canceling my order all together. Let’s face it—good customer service is the driving factor of a company’s reputation and success. If you want more ideas too, I can’t recommend the Better Work Guide to Customer Service Training enough!

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Apollo Competitor – Lead411 vs. Apollo

Lead411

Here are some of the biggest concerns customers have when comparing Apollo to Lead411. Customer Service/Support. Pricing is usually the biggest concern most customers have when comparing any data provider as it is imperative to ensure a positive R.O.I. Price Includes Customer Support and Training?