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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

She serves organizations as an inspiring speaker, strategist, coach and storyteller. Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales.

Retention 154
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2 Ways We create Unforgettably Innovative Customer Experiences

Babette Ten Haken

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

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What Do You Do?… “I’m In Sales…” Try Again!

Bernadette McClelland

My strength as a consultant is in B2B Sales (20 years in corporate, seven years as an owner of an SME and five years as a consultant in my own practice). Is it customer service? She said to me, ' Bernadette you can't just do sales, you are so much more than sales!! Management? Financials? Different from others? What about you?

Lead Rank 150
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One Millimeter Mindset™ 2018 Workforce Collaboration Blog Review

Babette Ten Haken

And maybe that one-hour, Leverage Babette’s Brain , professional development coaching session with me that you have been putting off, all year? Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. Enjoy this blog post?

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How Qualifying Customer Experience helps Us Quantify CX

Babette Ten Haken

Also, VoC – when done right – turns customer service conversations into insightful and mutually enjoyable works of art. When we qualify customer experience, we establish the situational context behind what eventually is quantified in CX surveys. She is a member of SME, ASQ, SHRM and the National Speakers Association.

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3 Ways Your Value Added Customer Experience Efforts are not Valued

Babette Ten Haken

She serves organizations as an inspiring speaker, strategist, coach and storyteller. Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales.

Customer 109
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Will Customers evaluate Your Storytelling Credibility?

Babette Ten Haken

Your customers will try to evaluate your storytelling credibility. Especially if the customer stories you tell seem too good to be true. A client I am coaching carefully selected from a cadre of client stories her company had invested a lot of money in creating. Then, what do you do? How do you respond to their skepticism?