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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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27 Best AI Chatbots for Your Business to Try

Nutshell

From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. One popular tool to use is AI chatbots. For example, a customer service AI chatbot can assist your team — and your customers. ChatGPT gets its information from a database.

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How Sugar Serve Enables Customer Self-Service

SugarCRM

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Knowledge bases or wikis.

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Customer Service Training in Call Centers: A Quick Guide to Building a Better Team

Lessonly

Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .

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What Is Customer Support and How to Improve Yours?

SugarCRM

Creating the best customer support center gives you insight into who your customers are, how they use your products and services, how your offerings can improve, and so much more. Customer Support vs. Customer Service: Are They the Same? Customer support is one part of the customer service umbrella.

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26 CRM Techniques and Strategies for Customer Retention

Cience

Formulating the right customer retention strategies can help you keep the customers you have and reduce churn. These strategies include optimizing onboarding, quality customer service, using customer feedback, effective change management, and more. The CRM: A Key Customer Retention Tool.

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Informal vs. formal learning: What’s the difference?

BrainShark

Organizations looking into employee education programs, professional development tools like sales enablement software, or learning management systems (LMS) often wonder whether formal or informal learning, or some blend of the two, is right for their teams. . An internal knowledge base. Just-in-time learning.

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