Babette Ten Haken

SEPTEMBER 5, 2018

Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com.

Customer 109

Customer SME Retention Engineering 109

Babette Ten Haken

OCTOBER 8, 2018

Do we negatively bias customer inclination to further engage with us, our organizations and our brands? Think about an over-dependence on cold calling, marketing automation and running around networking events throwing business cards at everything. Then put ourselves in the shoes of current and potentially future customers.

Ideal Customer Profile 88

Ideal Customer Profile Customer Chemicals SME 88

Babette Ten Haken

OCTOBER 10, 2018

We become disengaged from our own Industry 4.0 Babette Ten Haken is a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator, forged by her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 70

Ideal Customer Profile Customer SME Hiring 70

Babette Ten Haken

AUGUST 29, 2018

Or the first order of post-sales service when the problem occurs. Detecting the potential for experience conflicts is the same conversation as talking to clients about predictive and prescriptive maintenance of Industry 4.0-connected She is a member of SME, ASQ, SHRM and the National Speakers Association.

Retention 62

Retention Strategy Customer SME 62

Babette Ten Haken

MARCH 28, 2019

Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Retention 72

Retention Ideal Customer Profile Customer SME 72

Babette Ten Haken

AUGUST 20, 2018

Yet, these bold, splashy stories, which our marketing departments love, leave the customer’s biggest question unaddressed: “Will you forget about taking good care of me, once I sign the contract?”. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. Think about it.

Retention 51

Retention Customer SME Industry 51

Babette Ten Haken

MAY 21, 2018

When employees are more focused on meeting their own KPIs, than in best serving their customers in a proactive and anticipatory manner, things can go south in a hurry. Or, customer service is busy serving as many customers as possible. Especially in the challenging industrial Internet of Things ecosystem.

Customer 51

Customer Pivotal Retention How To 51

Babette Ten Haken

APRIL 4, 2019

Her programs are forged from her own background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business?

SME 75

SME Ideal Customer Profile Education Retention 75

Babette Ten Haken

APRIL 11, 2019

Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 61

Ideal Customer Profile SME Networking Retention 61

Babette Ten Haken

DECEMBER 13, 2018

Consider that the same outcome can be true, as a result of the customer stories you capture. Collaborative storytelling involves everyone in the organization, not just the marketing department. . Lots of organizations spend a lot of money on content creation to promote the sales of their products and services.

SME 69

SME Retention Ideal Customer Profile Hiring 69

Babette Ten Haken

OCTOBER 24, 2018

When our organization’s storytelling culture (if indeed we have one) is the responsibility of, say, the marketing or public relations department, we can miss the best stories of all. Due to a solid mix of our products and services. She is a member of SME, ASQ, SHRM and the National Speakers Association. Image source: iStock.

Ideal Customer Profile 74

Ideal Customer Profile SME Hiring Call-back 74

Babette Ten Haken

SEPTEMBER 6, 2018

Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com.

Retention 61

Retention Customer Hiring SME 61

Babette Ten Haken

AUGUST 16, 2018

Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com.

Engineering 55

Engineering Automotive SME Retention 55

Babette Ten Haken

AUGUST 22, 2018

Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com.

Customer 59

Customer Epiphany Retention SME 59

Mindtickle

MAY 14, 2016

Recently, I found myself having similar conversations about how to manage channel partners with several customers from very different industries. The customers were in retail, technology, and hospitality respectively, but they each had similarities in the way they dealt with these partner relationships.

Channels 52

Channels Strategy Lead Rank Retail 52

Mindtickle

MAY 14, 2016

Recently, I found myself having similar conversations about how to manage channel partners with several customers from very different industries. The customers were in retail, technology, and hospitality respectively, but they each had similarities in the way they dealt with these partner relationships.

Channels 52

Channels Strategy Lead Rank Retail 52

Babette Ten Haken

MARCH 27, 2019

When stories engage customers and members, it’s because they hear their own, familiar voices in the story. Traditionally, storytelling is a marketing, sales or PR function. Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales.

Ideal Customer Profile 18

Ideal Customer Profile SME Education Engineering 18

Babette Ten Haken

APRIL 10, 2019

Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Decision Maker 13

Decision Maker SME Retention Hiring 13

Babette Ten Haken

APRIL 24, 2019

Then, do marketing materials tell a different story than what employees experience in the daily workplace? Because marketing materials often are focused on customer acquisition and stockholders, rather than attracting and retaining of internal employee stakeholders. Are these marketing materials too good to be true?

Company 107

Company SME Ideal Customer Profile Loyalty 107

Babette Ten Haken

MAY 1, 2019

And these agencies produce lots of marketing and sales oriented materials. For lots of organizations and associations in your industry. She continuously facilitated outcomes in teams comprised of both left-brain and right-brain thinkers in new product development, market research and sales. To tell your stories.

Outsourcing Services 77

Outsourcing Services Company Ideal Customer Profile SME 77

Babette Ten Haken

APRIL 18, 2019

And new service teams, as one bank officer told me, may “throw new front line employees to the wolves, hoping to see whether they can take the pressure and figure things out.” Perhaps this scenario contributes to why employee turnover is at a 10 year high in the banking industry. We won’t even go into sales force churn rates.).

Hiring 66

Hiring Ideal Customer Profile Banking SME 66

Babette Ten Haken

MARCH 21, 2019

Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 73

Ideal Customer Profile SME Education Margin 73

Babette Ten Haken

APRIL 17, 2019

Babette’s programs are forged from her own background leading teams simultaneously requiring left-brain mindset for clinical research and e-commerce, as well as right-brain thinking for new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Meeting 75

Meeting Ideal Customer Profile SME Churn 75

Babette Ten Haken

AUGUST 30, 2018

Will you confidently and consistently have that client’s back, even when there is nothing that needs to be serviced? All of these experiences “happen” even before the actual field service visit. Industry 4.0 She is a member of SME, ASQ, SHRM and the National Speakers Association. is available on Amazon.com.

SME 53

SME Call-back Software Software 53

Sales Hacker

OCTOBER 7, 2021

Every industry needs sales so the education you receive working in this role can be immense. A Vietnamese immigrant, dedicated mother, and seasoned technology executive, Hang Black has an extensive background in engineering, marketing, sales, and entrepreneurship. Your sales career project has ups and downs. Hang Black.

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130

Babette Ten Haken

JULY 30, 2018

She is a member of SME, ASQ, SHRM and the National Speakers Association. The post 5 Questions to create a Collaborative Customer Experience Strategy appeared first on Babette Ten Haken. She is a STEM-trained scientist, corporate catalyst and design thinker. Babette’s playbook of collaboration tools, Do YOU Mean Business? ,

Strategy 58

Strategy Customer SME Survey 58

Babette Ten Haken

APRIL 15, 2019

Babette’s programs are forged from her own background leading teams simultaneously requiring left-brain mindset for clinical research and e-commerce, as well as right-brain thinking for new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Ideal Customer Profile 22

Ideal Customer Profile Customer SME Retention 22

Babette Ten Haken

MARCH 25, 2019

Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 15

Ideal Customer Profile Customer SME Loyalty 15

Sales Hacker

AUGUST 15, 2018

We’ve thoroughly researched the best business phone systems in the market today and narrowed it down to the top 35+ here. Innovative leaders even know how to find the most affordable services without compromising on quality and customer service. Customer service. VoIP providers are no exception. VoIP Studio.

System 43

System Tools Ideal Customer Profile Small Business 43

Babette Ten Haken

APRIL 3, 2019

Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Find out more right here. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Ideal Customer Profile 12

Ideal Customer Profile Scale Customer Hiring 12