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Is Your Sales Enablement Enabling the Right Things?

SBI

According to the CSO Insights 2016 Sales Enablement Optimization Study , 32.7% of surveyed organizations had a sales enablement function in 2016 (up from 25.5% A recent study by the ProSales Institute provides some insights that yield answers to this question. Yet, as an industry, we’re failing badly at it.

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Why CEOs Are Failing Account Based Sales Reps

No More Cold Calling

percent of sales reps made quota in 2016. Because of this belief, CEOs invest more money in beer Fridays and office supplies than training their salespeople, sales managers, or any other department that interfaces with the customer. . Development Philosophy: You subscribe to “one and done” training. environments.

Hiring 214
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How to Create a Sales Certification Program That Actually Build Sales Competencies

Mindtickle

Sales certification or sales training programs include knowledge-based assessments and simulations to answer all those questions and more. Here’s what to know about sales rep certification, how it works, and what sales training programs should look like. Sales training certification programs can be as basic or specific as necessary.

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Onboarding Software: The Secret Ingredient to Welcoming New Hires on a Customer Service Team

Lessonly

Well in 2016, the Human Capital Institute took a deep dive into what onboarding model and strategies are most common. They studied 446 companies of varying sizes around the globe. It’s time to adjust our onboarding tools and methods, and invest in onboarding software. The three reasons we stand by onboarding software are: 1.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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Boost Your Average Deal Size By 68% with Personalized Sales Training & Coaching—For Real

Lessonly

I studied Sales at Purdue, started my career as an SDR in Silicon Valley, and since then have always pursued sales roles at B2B startups because I love them. Some roles have felt fairly similar, but here’s what’s varied from place to place: sales training techniques. No magic sales sauce, just my story. Read on to find out! Ring, ring!

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Stop Customer Service Contact Center Turnover with Customer Experience Management Software

Lessonly

A 2016 study by Mercer looked into agent turnover over time, and here’s what they found… 6.2% There’s serious potential for continuous training and customer experience management software to solve this major business issue. . of agents quit within 61-90 days and another 8.2% left within 3-6 months.