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Cross-Selling and Upselling: The Ultimate Guide

Hubspot Sales

Imagine you work for an ed-tech company that sells a suite of automation software to assist university administrators. You've connected with a college that has agreed to buy your curriculum planning software. Blog posts and knowledge base content also provide compelling ways to start the cross-sell or upsell process.

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36 Apps Every Sales Rep Needs on Their Phone in 2018

Hubspot Sales

But besides company software, salespeople can also download productivity, educational, travel, sales tools , and other just plain useful apps for work to optimize their time away from their desks. Knowledge-Based Apps for Salespeople. Here are 36 of our favorites. 18) QuickVoice. iOS | Android. 19) Mind Tools. iOS | Android.

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4 Trends Putting the “Value” Back in Value-Added Resellers

Hubspot Sales

Value-added resellers often specialize in software, hardware, and other technologies. Front-office SaaS development is booming, software is getting cheaper and more intuitive, and CEOs are concerned more about growth than point solutions. Four Software Trends IT Resellers, VARs, and Channel Partners Should Watch.

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6 Sales Enablement Problems: How to Overcome These Challenges

LeadFuze

We can all agree that a major part of sales in 2018 is utilizing technology to its fullest extent so as to make a salesperson’s job that much easier (CRM, chrome extensions, automation tools, etc). It also offers free trials so you can see how great the software really is before making any decisions. . Click To Tweet. Conclusion.

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The Evolution of CRM (And Where it’s Going) in the Future

Sales Hacker

As explored in CMO’s 2018 Highlights & Insights Report , today’s buyers feel that customer service is the most important factor that impacts their purchasing decision. Provide a universal and always synced and updated knowledge base for the sales organization. Assist lead generation , qualification, and nurturing campaigns.

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What should the relationship between your sales and support teams look like?

Nutshell

According to a 2018 report from NewVoiceMedia , 67% of customers are willing to switch to a competitor because of poor customer service. Unlike salespeople, who create personalized experiences for customers, support reps use knowledge bases and a one-size-fits-all approach to solving customer problems quickly.

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10 Best Practices for Enterprise Sales Team Management

Xactly

This is especially important knowing that more than half of reps (57%) are expected to MISS their quotas this year, according to the 2018 Salesforce State of Sales Report. It can also encourage the sales team members to take individual efforts to increase their sales knowledge base and stay ahead of the competition.