How to Apologize to A Client In Sales
SalesFuel
MARCH 25, 2024
Apologizing is an art form that is the backbone of customer service…” writes Rachel Cagle for SalesFuel. This, according to Tim Riesterer , is known as the “service recovery paradox.” SalesFuel reports on study results that show 75% of customers want apologies when something goes wrong. But only 28% get them.
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