Customer Service Knowledge Base Software Study 
Lessonly
JUNE 28, 2019
We study what’s working with our customers and what’s not. We share and store knowledge and information like it’s our job. And we do this by using Lessonly as a knowledge management system. Here are five ways we’re seeing knowledge management systems revolutionize how CS teams do better work together: 1.
LeadFuze
MAY 24, 2021
This information can take the form of case studies, sales best practices, articles, etc. It’s easy to use, affordable, and it has an amazing customer service team that will help you every step of the way. It also offers free trials so you can see how great the software really is before making any decisions. . Conclusion.
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Apptivo
JUNE 28, 2021
These conditions have, as a Study reveals, resulted in around 91% of the customers and respondents prefer using self-service options to cater to their needs. This demonstrates that the self-service resources’ dependability and applicability are critical qualities. It costs less than a customer support agent.
Nutshell
APRIL 23, 2020
This is especially true for B2B companies, where 90% of customer value comes after the first sale. Finding new customers is expensive. Another reason you absolutely must retain customers in the long-term? In addition, increasing customer retention rates by just 5% can increase profits by 35 to 95%. Download it today!
Lessonly
SEPTEMBER 10, 2019
Learning for the sake of growing my knowledge base matters so much because the more I know, the more I can help others Do Better Work. There are so many methods of training and development, but in this day and age, I see the most value, opportunity, and progress in technology based training methods. Why This Matters.
Allbound
SEPTEMBER 12, 2018
As AppDirect co-CEO Daniel Saks points out , “80% of on-premise software vendors operate a channel program to enable other companies to sell their products, while only 20% of SaaS vendors operate similar programs.” Study them, learn from them, and apply their best practices in your own partner programs.
Lessonly
JANUARY 31, 2020
No actually, how about TV characters who’d benefit from a learning management system (LMS) software? In the same way frontline customer service and sales reps have tons of information to learn and absorb in the first couple weeks of their jobs, Peter is trying to understand (and fall in love with?) Ben: Oh yes, okay.
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