Babette Ten Haken

JULY 31, 2019

Do you know the story of what happens to clients, after that new contract lands in-house, for post-sale execution? If you plan to renew that contract at a later date, perhaps it makes sense to become invested in that post-sale story. Or, that your organization’s pre-sale stories end up sounding too perfect to be realistic.

Retention 96

Retention Ideal Customer Profile Customer SME 96

Babette Ten Haken

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Then, the original sales professional is not part of these critical, post sale steps. When gaps in post sale execution persist in organizations and associations, why are internal stakeholders still so surprised? Or worse, something in-between.

Ideal Customer Profile 72

Ideal Customer Profile Churn SME Loyalty 72

Babette Ten Haken

AUGUST 27, 2018

Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Not only do these experiences feel different, as they happen.

Customer 88

Customer SME Retention Engineering 88

Babette Ten Haken

JANUARY 7, 2019

Engage me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken’s One Millimeter Mindset keynote storytelling for customer retention speaking programs and workshops focus on innovative strategies and tactics for business growth, workforce profitability and professional development.

Ideal Customer Profile 79

Ideal Customer Profile Outsourcing Services Customer Retention 79

Babette Ten Haken

JUNE 20, 2018

You have a nagging feeling that your post sale teams really own customer retention. What is the rate of post sale customer abandonmen t in your organization. When post sale teams are disconnected from customer retention, here’s what really happens. Everyone else who is not involved in that initial sale. Contact me.

Retention 65

Retention Hiring Customer Compensation 65

Babette Ten Haken

DECEMBER 27, 2018

The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. Engage me to speak or conduct a workshop at your next corporate or association event. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Bravely and profitably collaborate with me during 2019!

Ideal Customer Profile 61

Ideal Customer Profile Customer SME Positioning 61

Babette Ten Haken

AUGUST 21, 2019

Once a sale is consummated, and a contract comes in-house for execution, the client’s story keeps changing. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. I’d say you have a lot in common. Wouldn’t you?

Ideal Customer Profile 92

Ideal Customer Profile SME Industry Exact 92

Babette Ten Haken

NOVEMBER 26, 2018

As Professionals of Worth, consider the value of my Speaking Programs and Workshops on customer retention. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. To learn more, contact me at this link. Right here, Today.

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

SEPTEMBER 6, 2018

That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Everyone who takes care of the customer, post-sale. Think about it.

Retention 61

Retention Customer Hiring SME 61

Babette Ten Haken

MAY 31, 2018

Engage me to speak or conduct an interactive workshop for your business or at your next corporate or association event. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Contact me and let’s discuss! Contact me.

SME 61

SME Customer Retention Survey 61

Babette Ten Haken

APRIL 8, 2019

Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Then contact me right here.

Decision Maker 101

Decision Maker SME Ideal Customer Profile Engineering 101

Babette Ten Haken

OCTOBER 29, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. I will be honored to customize my keynotes and workshops for your next event! Take the next steps here: Hire me to speak or conduct a workshop at your next corporate or association event. Contact me. Subscribe to my blog. Cool beans! Contact me.

Remedy 97

Remedy Hiring SME Ideal Customer Profile 97

Customer Centric Selling

APRIL 30, 2014

Sales Training Article: Peer vs. Subordinate Relationships. By John Holland, Chief Content Officer, CustomerCentric Selling® - The Sales Training Company Image courtesy of StockImages at FreeDigitalPhotos.net When buyers and sellers talk for the first time, historical baggage and preconceived notions are in play.

Buyer 65

Buyer SME Buying Cycle Commission 65

Babette Ten Haken

OCTOBER 15, 2018

Is this company “poised to move to the next level” simply because their sales team had a few good years? Hire me to speak or conduct a workshop at your next corporate or association event. She is a member of SME, ASQ, SHRM and the National Speakers Association. For starters, be skeptical and stay skeptical. Grow your businesses.

Ideal Customer Profile 147

Ideal Customer Profile Customer SME Sales Qualified Lead 147

Babette Ten Haken

MARCH 18, 2019

I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

SME 83

SME Retention Ideal Customer Profile Margin 83

Anthony Cole Training

DECEMBER 3, 2014

However, once I got into sales, sales management, sales training and became a president of a company, I think I finally understood. Not Hiring – We are not hiring better sales people AND we don’t have replacements, therefore we feel trapped in a bad situation. Workshop on “Why Aren’t My Sales People Selling?”.

Hiring 193

Hiring Sales Management SME Coaching 193

Babette Ten Haken

DECEMBER 9, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or Storytelling Master Classes. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Discover what is professionally possible. Planning your next team, corporate or association meeting?

Ideal Customer Profile 77

Ideal Customer Profile SME Trends Tools 77

Babette Ten Haken

JANUARY 3, 2019

That is why the first sale you make to a new customer includes an overview of why, what, when and how you will make additional sales to them. And when you, indeed, prove to be yet another self-focused sales person, well, then it will be your turn to wonder why the customer left you. They are skeptical.

Ideal Customer Profile 71

Ideal Customer Profile Customer Retention SME 71

Babette Ten Haken

DECEMBER 28, 2017

When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. The post-sale care and feeding of customers is relegated to just about everybody who had zero to do with acquiring these customers. Customer Unretention Syndrome results from 4 Sales Achilles Heels.

Retention 74

Retention Customer SME Engineering 74

Babette Ten Haken

AUGUST 29, 2018

Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution? Now, the last thing sales people want to hear about is that there is a last thing they have to remain vigilant about. Not the last thing in a sales close “To Do” list.

Retention 62

Retention Strategy Customer SME 62

Babette Ten Haken

NOVEMBER 12, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. She is a member of SME, ASQ, SHRM and the National Speakers Association. Please pass it along to the professional associations that you are a member of. Contact me.

Ideal Customer Profile 89

Ideal Customer Profile Retention SME Compensation 89

Babette Ten Haken

JULY 2, 2018

Engage me to speak or conduct an interactive workshop at your next corporate or association event. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. Why Our Defining Moment is not all about Our Backstory [link].

SME 53

SME Retention Motivation Meeting 53

Babette Ten Haken

DECEMBER 12, 2018

Yes, sales people usually get all the glory. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. She is a member of SME, ASQ, SHRM and the National Speakers Association. Subscribe to my blog.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Babette Ten Haken

JUNE 20, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Take the next steps, below. Planning your next team, corporate or association meeting? Contact me here.

Ideal Customer Profile 87

Ideal Customer Profile SME Retention Discount 87

Babette Ten Haken

DECEMBER 13, 2018

Lots of organizations spend a lot of money on content creation to promote the sales of their products and services. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Right here, Today. Subscribe to my blog.

SME 69

SME Retention Ideal Customer Profile Hiring 69

Highspot

DECEMBER 18, 2019

The sales kickoff, or SKO, is your go-to-market team’s annual strategy meeting. Sales Enablement Team: Build agenda and drive event execution. Sales Leadership: Approve agenda and all other major decisions. Avoid misalignment by outlining roles and responsibilities. For example: Primary stakeholders.

SME 52

SME Hiring Face-to-face Follow-up 52

Babette Ten Haken

NOVEMBER 19, 2018

Scenario 3: Post-sale customer support teams update us about various customer issues, but we rush to first call the customer, asking: “Is everything ok? ”. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a customer retention workshop at your next corporate or association event.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Babette Ten Haken

JUNE 14, 2018

Engage me to speak or conduct an interactive workshop at your next corporate or association event. Babette’s One Millimeter Mindset Workshops and Speaking programs leverage collaboration to catalyze professional innovation, workforce engagement and customer retention. In one millimeter increments, each day. Contact me.

Customer 70

Customer SME Retention Exercises 70

Babette Ten Haken

JUNE 4, 2018

Often, our behavior sabotages our efforts to move sales, engineering, service, IT and Quality initiatives forward. Have we closed enough sales deals with ideal customers, reduced our non-billable hours dealing with client issues and eliminated waste in manufacturing processes? Consider the factors impacting professional urgency.

SME 58

SME Churn Face-to-face Engineering 58

Babette Ten Haken

SEPTEMBER 3, 2018

Engage me to speak or conduct an interactive workshop at your next corporate or association event. Her speaking programs combine her training as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer practitioner with her background in new product development, startups, market research and sales. Contact me.

SME 55

SME Retention Ideal Customer Profile Negotiation 55

Babette Ten Haken

OCTOBER 31, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. She is a member of SME, ASQ, SHRM and the National Speakers Association. Please pass it along to the professional associations you are a member of. Contact me.

Ideal Customer Profile 79

Ideal Customer Profile SME Software Software 79

Babette Ten Haken

FEBRUARY 21, 2019

Regardless of whether you are an inside or outside sales professional, the care and feeding of potential and current clients is critical. Because you either are the sales professional who overpromises, underspecifies and sends post-sale execution into a mad scramble. Well, the sales rep was OK. And get back to you.”.

Ideal Customer Profile 64

Ideal Customer Profile Retention SME Referrals 64

Babette Ten Haken

JUNE 3, 2019

Babette Ten Haken’s One Millimeter Mindset® Storytelling Speaking Programs, Workshops and Facilitation Services leverage storytelling for STEM professionals and left brain thinkers to catalyze employee and customer success and retention. Babette is a member of SME, ASQ, SHRM and the National Speakers Association.

Decision Maker 82

Decision Maker SME Ideal Customer Profile Margin 82

Babette Ten Haken

NOVEMBER 21, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. She is a member of SME, ASQ, SHRM and the National Speakers Association. Please pass it along to the professional associations that you are a member of. Contact me.

Ideal Customer Profile 85

Ideal Customer Profile Strategy Customer SME 85

Babette Ten Haken

AUGUST 2, 2018

I’ve spoken with many business owners, consultants, sales people or post-sales support professionals. Engage me to speak or conduct an interactive workshop at your next corporate or association event. She is a member of SME, ASQ, SHRM and the National Speakers Association. Businesses have a customer experience gap.

Customer 55

Customer Survey SME Retention 55

Babette Ten Haken

SEPTEMBER 4, 2019

These compelling stories reside in the day-in, day-out values, actions and behaviors of employees, stakeholders and partners serving clients, post-sale. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Contact me here.

Ideal Customer Profile 66

Ideal Customer Profile SME Retention Energy 66

Babette Ten Haken

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. Take the next steps, today!

Customer 59

Customer Epiphany Retention SME 59