article thumbnail

3 Customer Service Secrets – True or False?

Mr. Inside Sales

If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Let’s clear up some myths about what it takes to hire or train outstanding customer service reps.

article thumbnail

Top 10 B2B Ecommerce Trends for 2023

Hubspot Sales

If you’re a B2B company, ecommerce is a necessity for your business. As a McKinsey & Company study found, 65% of B2B companies sold exclusively online in 2022. B2B ecommerce strategies also differ greatly from B2C (business-to-consumer) ecommerce. In this post, we highlight the top 10 for 2023: 1. million people.

Trends 101
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Impact of Bad B2B Marketing Data

Zoominfo

There’s no way around it – prospect and customer data is one of the most valuable assets a B2B organization has access to. Think about it: without accurate information, how can you market, sell, or provide customer service to your target audience? The Impact of Bad B2B Marketing Data. The short answer—everything.

B2B 223
article thumbnail

How Aligning Sales And Customer Service Helps You Win

Miller Heiman Group

It’s a buyers market, even in B2B sales. Buyers now expect the innovation they’ve experienced as consumers when they’re buying solutions at the workplace—and less than one-third report that B2B sellers exceed their expectations. Businesses today must be able to compete not only on price and performance—but also on service.

article thumbnail

7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

article thumbnail

What B2B Sellers Can Learn from How D2C Brands are Scaling and Converting Leads

Crunchbase

Many consumers have shifted to digital storefronts, and many direct-to-consumer brands have benefited from this change. We’ll also touch on how the D2C model can be leveraged to the advantage of B2B-based businesses and sellers. As a result, ads are more personalized and superior at enticing consumers. Search less.

Scale 105
article thumbnail

6 Ways to Provide Superior Customer Service After the Sale

The Center for Sales Strategy

An interesting statistic about customer service jumped out at me. According to MediaPost , only 17% of consumers think manufacturers and retailers are extremely good at caring for their customers after a sale. It’s tough to earn a repeat customer if you don’t follow through and offer superior customer service.