Empathy: The Hands-Down Hardest of the Customer Service Skills to Master
Lessonly
JULY 13, 2021
Why is empathy critical in customer service, and how do we train for it? Now, the new thing everyone’s talking about besides trust, especially in the customer service world, is empathy. Now you know how important empathy is in the customer experience. The title of this post is essentially my thesis statement.
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