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How to Get More Value From Your B2B Data Purchase

Zoominfo

Understand the vendor’s customer service policies. Reliable data providers will often compensate you in some way for bad data that doesn’t live up to their accuracy and deliverability guarantees. Agree in advance on how you’ll be compensated. Ask for a discount.

B2B 154
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5 Steps to a Precise Internal Sales Diagnostic

Sales and Marketing Management

How are they compensated for great performances? Knowing which parts are negotiable and which are not helps leaders recognize opportunities to offer discounts. Customer service : If the sales process goes smoothly, but the postsale process and onboarding are disastrous, the number of deals closed might not tell the whole story.

Analysis 198
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The Most Overlooked Job in Sales Operations

SBI Growth

Can customer service issue credits to an account? Who’s responsible for accounts getting “rolled-up” to a customer hierarchy? How does this affect billing, discounts, rates, etc.? Is there frequent disagreement on the precise definition of a “customer”? Ascertain who can alter or influence that data.

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“Mastering Customer Complaints: An Effective Guide to Delight Your Customers”

Apptivo

Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Impacts of effectively handling customer complaints In today’s highly competitive business landscape, customer satisfaction is paramount.

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The Definitive Guide to Addressing Negative Business Reviews

Zoominfo

If you have very little information about the customer, you might need to delegate ownership to an experienced customer service rep who can adapt on the fly and handle many different scenarios. Consider offering customers an additional show of appreciation once you’ve resolved their issue. Post a public response.

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The Definitive Guide to Handling Negative Business Reviews

Zoominfo

If you have very little information about the customer, you might need to delegate ownership to an experienced customer service rep who can adapt on the fly and handle many different scenarios. Consider offering customers an additional show of appreciation once you’ve resolved their issue. Post a public response.

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Do you know your employee’s lifetime value?

OpenSymmetry

HAVE YOU EVER tried to cancel your mobile phone contract but have ended up finishing your call to the contact centre with not just an upgrade to show for it, but some money off your tariff and the promise of further discounts down the line? It’s all about understanding and appropriately rewarding against the predicted customer lifetime value.