Lessonly

DECEMBER 21, 2018

Welcome to our four-part series on better customer service training. A happy customer is a loyal customer. The customer service experience and relationship created during an interaction doesn’t just impact one sale—it influences repeat sales for years to come. Free customer service training materials.

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Customer Service Training Customer Policies 20

Lessonly

NOVEMBER 11, 2020

One thing though that I have not learned in my time here and could’ve told you coming into this job is that customer service matters. However, before working here, I had no idea how much it matters or why winning in the future will require great service and support. Here’s why customer service training software matters.

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Customer Service Software Software Training 26

Sales Hacker Training

AUGUST 10, 2021

In this episode of the Sales Hacker podcast, we have Keith Daw , VP of GSD and Trainer at McDonell Consulting Group , where he ‘Gets Stuff Done’ and teaches the Sandler Training methodology. Know why you’re training your team before you start. Create a personal, customized learning path. powered by Sounder. Sam’s Corner [28:12].

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Training Scale Webinar Metrics Face-to-face 119

Lessonly

SEPTEMBER 16, 2019

Great customer service skills are taught—and how you prepare your team can have a significant influence on how your service team impacts your business. Using these four customer service training tips, you can take your CS team to the next level. Practice as you play. Highlight and track what’s working.

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Customer Service Training Customer SalesForce 20

Lessonly

NOVEMBER 13, 2018

Customer service continues to be a differentiator for companies—no matter the industry. That’s why we’ve partnered with Zendesk to help teams like Ibotta , Thrive Market , and Headspace create better customer experiences and revolutionize their customer success. . It’s called Lessonly Practice.

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Customer Service Training Customer Scale 20

Sales Hacker Training

JULY 24, 2020

That’s why ongoing product knowledge training needs to be a priority in every sales team. So, today, I’m going to walk you through five key areas you need to focus on for successful product knowledge training so your reps can start winning more deals. The Pitfalls of Poor (or no) Product Knowledge Training.

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Training ROI Software Software 116

Lessonly

OCTOBER 1, 2018

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. So, how do high-performing customer service teams listen to their people, identify successes and challenges, and accurately assess their team’s training needs?

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Customer Service Training Customer How To 20

Lessonly

SEPTEMBER 15, 2021

This same idea can be applied to customer service skills and their effect on customer relationships. In short, good customer service skills are the HGTV of the customer experience. What is good customer service anyway? . And why is customer service important in the long run?

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Customer Service Customer Loyalty Churn 26

Lessonly

OCTOBER 12, 2018

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. High-performing teams push training content to their reps—anytime, anywhere—so they can quickly solve problems in the moment of need. We’ve built our training content.

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Customer Service Maximizer Training Customer 20

Lessonly

OCTOBER 26, 2018

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. Cellular joined Execs in Know to share insights about what separates their customer service team from the rest of pack. Training is about delivering results.

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Customer Service Training Customer Maximizer 20

Lessonly

AUGUST 11, 2021

Combined, we’ve developed over 50 years of advanced customer service skills and built a customer service skills resume that includes: 300 active chats each per week. Average customer satisfaction scores of 4.8 The Lessonly Customer Service Philosophy. What is customer service to you?

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Customer Service Customer How To B2C 26

Lessonly

SEPTEMBER 23, 2019

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

Customer Service 26

Customer Service Customer Loyalty Face-to-face 26

Sales and Marketing Management

OCTOBER 26, 2020

One major telecommunications provider in Scandinavia, for example, has migrated B2B sales to virtual channels, using marketing automation to create leads and installing an online self-service portal. The best sales teams develop personalized insights into behaviors, using machine learning processing of customer interaction data.

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Lead Rank Quota Face-to-face Hiring 339

Lessonly

OCTOBER 19, 2018

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. Cellular that enable employees to hone their skills increase rep confidence and deliver better customer experiences. Or, watch a demo of Lessonly today.

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Customer Service Training Customer Promotion 20

Lessonly

FEBRUARY 4, 2019

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. The series provides the opportunity to learn how to take your customer service to the next level, regardless of the channel.

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Customer Service Conference Customer Education 35

Lessonly

OCTOBER 4, 2018

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. Forward-thinking teams know it’s important to collaborate with their frontline reps to quickly develop training content that drives performance. Max: I love that, Josh.

Customer Service 20

Customer Service Training Customer Scale 20

Lessonly

SEPTEMBER 6, 2019

Many customers choose whether to do business with one company or another depending on how that place treats their employees/contractors, the environment, and the community they’re in. Customer service experiences that delight and wow. The examples of good customer service stick with us longer than bad ones, every time.

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Customer Service Loyalty Examples Customer 24

Lessonly

OCTOBER 18, 2019

By the time a barista with great customer service is done interacting with you, you should feel more valued as both a customer and a human being than you did before. These are all examples of advanced customer service skills. Today more than ever, customer service expectations are high. The result?

Customer Service 20

Customer Service Customer Loyalty Education 20

Highspot

JANUARY 19, 2022

Sales training programs are often like that — but they don’t have to be. The trick is knowing what training program and techniques to use. In this guide, we’ll dive deep into sales training and give you the information you need to choose an impactful course for your team, including: What is sales training?

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Training Lead Rank Hiring Course 92

Zoominfo

OCTOBER 28, 2021

You can run into dozens of decision-makers and influencers on a buying committee, grapple with increased demo demands, and face requests from various departments. Along the way, our sales rep dealt with obstacles such as dozens of demos, a complicated request for proposal from the buyer, and one call with 67 people on it.

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Enterprise Enterprise Decision Maker Churn 130

Lessonly

SEPTEMBER 27, 2019

In 1979, Bob Dylan released the album Slow Train Coming , and one of the stand-out tracks was “Gotta Serve Somebody.” . Customer Service Heroes and Leadership. The desire for good service is deeply rooted in us. We crave connection, support, and service. Train well, serve well—it all starts with Lessonly.

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Customer Service Customer Training Software 20

Vengreso

AUGUST 1, 2023

Embarking on the journey of SaaS Sales Training can feel like navigating a labyrinth. The truth is, without proper SaaS sales training, scaling your software company becomes an uphill battle. But within weeks they’re struggling with product demos and failing to close deals. Sounds familiar? The result?

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Training Lead Rank Pivotal Hiring 40

Lessonly

OCTOBER 7, 2019

Lately, I’ve been hyper aware of the link between customer service and sales. Customer service is not a department. This quote comes from a 2016 Forbes article , and the date is noteworthy because bringing customer service into sales isn’t revolutionary. It is a philosophy to be embraced by every employee.”

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Customer Service Customer Cold Calling Sales Qualified Lead 24

Lessonly

OCTOBER 31, 2019

At Lessonly, we’ve got front row seats to the intersection of humanity and technology in the customer service space. But recently, these three customer service statistics completely shocked us. 90% of customers consider an immediate response as important or very important when they have a customer service question. .

Customer Service 20

Customer Service Customer Scale SAP 20

Allego

APRIL 18, 2024

Each type of genAI technology has its own applications that support the broader efforts of AI to transform sales strategies: Chatbots: Acting as the front line of customer service, AI-powered chatbots give instant, round-the-clock interaction with customers. You can also find custom GPTs specifically tailored for sales.

Examples 62

Examples Top of Funnel Lead Rank Lead Scoring 62

Nutshell

APRIL 18, 2024

Then, provide team training to ensure everyone knows how to use the SCV platform. To learn more about how Nutshell can help you unify your data and improve your customer relationships, start a free 14-day trial or sign up for a demo today. Or join a live demo to see Nutshell at work!

Ideal Customer Profile 77

Ideal Customer Profile Customer Guidelines Government 77

Highspot

JULY 6, 2023

With proven sales training strategies and ongoing coaching and enablement, reps will be ready to tackle the art of selling. Sales enablement equips reps with tech tools, content such as case studies, training courses, and sales coaching to perform in their roles. What does good training for a sales career look like?

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Face-to-face Negotiation Sales Methodology ROI 52

Lessonly

FEBRUARY 25, 2020

Frontline customer service and sales teams see better employee performance, satisfaction, and retention when employees have genuine, convenient opportunities to develop their skills. Mobile is an effective platform for training because employees take training on the go and refine their skills in their spare time.

Benefit 48

Benefit Training Face-to-face Promotion 48

Lessonly

JUNE 28, 2019

With the right knowledge management solutions, information falls into the hands of the people who need it, which kicks open the door for radical success as a team—especially for customer service teams. Clarity with customers is particularly important in CS. Customer service can’t improve without ways to spotlight new ideas.

Customer Service 20

Customer Service System Customer Software 20

Nutshell

APRIL 3, 2024

FreshBooks : FreshBooks has all the features that a robust accounting software needs, plus their Select Plan allows you to customize service options for companies with more complex accounting requirements. LIVE DEMO Ready to see Nutshell in action? Xero : An accounting software created with small businesses in mind.

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Software Software Harvest Scale 71

Lessonly

NOVEMBER 10, 2021

There is no greater place to witness customer service do’s and don’ts. As one of the newer Lessonly by Seismic employees, I’ve been paying a little more attention to customer service experiences than I had in the past—even while sipping my Starbucks latte during a long layover. Number one? Number two?

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Training Customer Service Airlines Exact 26

Lessonly

JULY 19, 2019

Think about your customer service interactions over the past year. We’re humans and customers. We’re humans and customers. Interacting with customer service automation and agents is part of life, but let’s be honest together for a second… We’ve all been burned by loud, spotty jazz while we’re on hold.

Customer Service 20

Customer Service Software Software System 20

Lessonly

JANUARY 19, 2022

Now is the time to make big moves when it comes to your sales enablement training goals. Enablement is often used as an umbrella term to describe all things onboarding, training, coaching, content management, social selling, and more. Now, it’s time to dream about what your customers and prospects would experience. .

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Sales Enablement Training Handbook Comparison 49

Lessonly

OCTOBER 11, 2019

Let’s face it—good customer service is the driving factor of a company’s reputation and success. It’s time to perfect customer service, and I’ve brainstormed five ideas for improving customer service that’ll help any customer service team “wow” customers. Manners matter. Move quickly.

Customer Service 20

Customer Service Customer Remedy Call-back 20

Lessonly

AUGUST 27, 2021

Anyway, let’s take a look at that “old dog new tricks” adage through the lens of soft skills training. And here’s why: Soft skills training pays off. A study from MIT Sloan found that soft skills training —even in a factory setting—improves productivity and delivers a 250% ROI in just eight months. We think not. . Find the Fun.

Training 49

Training Face-to-face How To Study 49

Zoominfo

SEPTEMBER 1, 2019

This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.

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Loyalty Customer Incentives Incentive 130

Lessonly

JANUARY 19, 2021

In today’s ever-changing marketplace, the importance of training has never been greater. In fact, better job training leads to better processes and Better Work—there’s no doubt about it. . Workforce training is an indispensable way to keep your organization competitive. The Importance of Training. Why Train Managers?

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Training Face-to-face Software Software 26