SalesFuel
MARCH 25, 2024
Apologizing is an art form that is the backbone of customer service…” writes Rachel Cagle for SalesFuel. This, according to Tim Riesterer , is known as the “service recovery paradox.” Chinn recommends sellers briefly explain the situation and acknowledge the consequences for the customer. “A
Sales and Marketing Management
MARCH 19, 2018
Lack of a Plan - Sales teams might have a goal of generating leads, but they often don’t follow through on it. Even if the marketing team is providing leads, salespeople might not follow up on them — especially if they don’t find them useful. Follow him on Twitter at @mattsunshine.
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Selling Essentials RapidLearning Center
JULY 25, 2023
The researchers surveyed 198 buyers to explore what happens when customers get angry, and found something surprising and potentially very useful for sales and customer service professionals: Customers will let you know they’re angry when they “believe they can potentially alter and/or seek a remedy for a negative event.”
Hubspot Sales
JUNE 6, 2022
If you pick up the phone without gathering any background information, at best, you stand to annoy the person — and at worst, you could be hung up on mid-sentence. If you decide to leverage LinkedIn to guide or support your prospect research efforts, there are some key steps you should follow. Or have they done this many times?
The Sales Hunter
NOVEMBER 14, 2011
” The typical response goes like this: You devise several homemade remedies to ensure you do better next year. You develop a plan to do one or more of the following: Develop a new selling skills program. Focus on growing key customers. Sales managers struggle to come up with the answers and reps get nervous.
Miller Heiman Group
MAY 12, 2020
Set Up an Incentive Compensation Relief Committee. The first step is to set up an incentive compensation committee to structure the terms and optics of the relief effort. Are new deals being delayed? Once you’re armed with the data, you’re ready to start the decision-making process, which consists of three steps.
Smooth Sale
AUGUST 16, 2018
The best remedy is to review all of your habits, practices, and procedures from the first point of contact all the ways through to delivering what you promise to clients. Follow through on all promises on time? Beware that most salespeople fail on the follow-up. Undoubtedly you periodically question your sales ability.
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