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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

What’s more, a Bain & Company study found that increasing customer retention rates by a mere 5% boosts profits by 25% to 95%. The fact is retaining best customers remains a challenge for sales and marketing professionals, leading to wasted time and money. Put your whole team in a customer-facing role. What to do?

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Bad Customer Service Should Not Be a Sales Objection

Increase Sales

Bad customer service should not be one of them. Yet when that sales objection is something beyond their control such as customer service, delivery by another vendor to invoicing, earning the sale becomes even more difficult. Real Time Bad Customer Service. Executive Leadership Must Lead.

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5 Terrific Telesales Training Tips

Janek Performance Group

Despite videoconferencing and virtual selling, the telephone remains essential for connecting with clients and, especially, prospects. This is a genuine desire to understand a customer’s issues. This is the essence of customer service. This leads to additional insights into the customer’s needs.

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How to Motivate Your Sales Team & Improve Your Customer Service Experience with Dionne Mejer, #224

Vengreso

The demographics of who is entering the sales industry is quickly changing, which is making it clear that a one-size-fits all approach to sales training won’t work. Her innovative inside sales training tactics and proven approach gets her clients results every time. What should sales leaders be doing today?

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The customer service team’s priority, on the other hand, is usually to reduce the number of conversations they have every day. The length of calls.

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The Pros and Cons of BDRs in B2B Sales and Marketing

Janek Performance Group

Typically, these professionals are tasked with identifying and qualifying potential leads and initiating contact with prospects. They can be instrumental in accelerating revenue generation and fostering customer relationships. Utilizing BDRs can lead to cost savings. They are tasked with acquiring new business.