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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. Clients paying for SaaS (that is, software as a service) will be doing so on a recurring basis. Why customer service matters.

Churn 59
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What is an Outbound Call & How Do You Make Them Effectively?

Hubspot Sales

While an inbound caller is expecting to talk to someone, learn about a product they're genuinely interested in, or solve a problem via customer service or an upgrade, a person you outbound call won't be expecting you, might not have much time to hear you out, and might even not wish to talk with a salesperson over the phone.

Outbound 105
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How "Social Media" Can Be Part of Your Prospecting Strategy.

The Sales Hunter

How “Social Media” Can Be Part of Your Prospecting Strategy. I’ve often said that the problem with a “social media strategy” is that it really should be called a “business marketing strategy.” Sales Motivation: Social Media and Sales Strategy? customer service.

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3 key factors that impact your customer churn rate

Nutshell

We’ll also cover customer retention rate, expose the leading factors behind both of these numbers, What is churn? Churn , often known as “ churn rate ,” is the measurement of the number of subscription customers who have canceled their subscription over a set period of time. Improved customer service.

Churn 133
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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Sales Brief: Remote onboarding, resume tips, and more

Close.io

Don't just let them cancel. They’re making lists of software and services deemed nonessential, and sending them to the chopping block. Obviously you can't stop every customer from dropping you, but at the same time, you can't be hands off and complacent with cancellations either. Everyone is looking to cut costs.

Hiring 95
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SaaS Revenue Model: How to Adopt One to Boost Recurring Revenue

Hubspot Sales

Given the ongoing nature of software-as-a-service (SaaS) investments and support, it’s possible for companies to turn initial sales into continual revenue streams that both boost customer satisfaction and pave the way for sustained success. Software-as-a-service also comes with the benefit of on-demand scalability.

Revenue 101