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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

Whether you and your team need some bite-sized instruction, a full course correction or just a bit of motivation, there’s a wide variety of YouTube sales training channels that can help you. You'll find a short description of each channel as well as a few examples of especially informative or entertaining videos from each.

Channels 112
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Three Sales Management Practices that Chief Revenue Officers Can Use to Prepare Themselves for a Recession

Miller Heiman Group

Because it takes six to 12 months for organizations to achieve meaningful sales transformation , now is the time for chief revenue officers and chief sales officers to improve sales performance to bring their companies to a position of strength before the downturn hits. Conduct a Sales Talent Assessment to Find Your Gaps.

Revenue 82
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The Monthly Rundown: Startups to Watch from Shamus the Sales Guy

Crunchbase

This strategy includes closely following industry trends and keeping a pulse on which industries are being negatively, or positively, impacted by COVID-19. Industry: Artificial Intelligence, Intelligent Systems, Customer Service. This means that paying close attention to growth signals is more important than ever. .

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Expert Tips for Improving Sales Operations Efficiency

Highspot

Shifting Customer Expectations Digitized selling has changed customer-business interactions. Modern customers expect personalized, connected experiences across multiple channels, from online to in-person. A root cause analysis shows the sales team needs better materials for competitive positioning.

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Where did you learn to sell? How have you modified it? | Jeffrey.

Jeffrey Gitomer

I wanted to channel that energy, harness that energy, and direct it toward a sales prospect. And I did it with an incredible positive attitude, and the enthusiasm of a child. Customer Loyalty. Sales Management. Sales Videos. Why would I waste that energy on having lunch with co-workers? Leadership.

Hiring 181
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The 17 Essential Skills Every Salesperson Needs to Succeed

Highspot

Mastering the right sales skills can transform each customer interaction into a compelling relationship that positions your products or services as the perfect solution to their needs. Look at this article to see if your sales team’s performance is on par with peers.