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How to Train Your Sales Teams on Ethical AI Use [Expert Insights]

Hubspot Sales

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Use trusted software. Trusted software is key to building ethical AI in your sales operations.

Training 103
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CRM Strategy: Why You Need One and How to Develop It

Hubspot Sales

As you grow and take on more prospects and customers, a CRM can be your lifeline. What is a CRM strategy? Without a strategy, no tool in the world will be right for the job you need to do. So, what is a CRM strategy? Ideally, you’ll develop this strategy prior to purchasing your CRM software.

CRM 131
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A Potent Human Capital Strategy needs a Potent Client Retention Strategy

Babette Ten Haken

A potent client retention strategy is driven by an equally potent human capital strategy. Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. A potent client retention strategy becomes translational and transformational.

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Harness the Power of Conversation Intelligence for Unprecedented Sales Success

Highspot

Artificial intelligence (AI) technologies are changing the game, using predictions and decisions to automate tasks based on what customers and prospects need. In this guide, discover how sales coaching software with conversation intelligence becomes a real-time mentor for your sales team. Why Is Conversation Intelligence Important?

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40 Customer Service Tips from Today’s Leaders

Lessonly

It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. Download The Future of Customer Service today !

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How to Text Sales Prospects (and Double Your Conversion Rate)

Hubspot Sales

Chances are that if they’re speaking with you, they’re speaking with a competitor to see who will offer them the best rates and customer service. To get customers to sign up, you can ask them to text a keyword to a mobile number. The following guidelines will help you reap the benefits of text while staying professional.

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Adopting artificial intelligence in your sales process

PandaDoc

There are significant reasons why today’s fast-changing sales environment is making your job more difficult, including skyrocketing buyer expectations forcing sales reps to become trusted advisors, a switch from reactive adaptation to proactive prediction strategy, and widespread adoption of low-performing yet less risky sales techniques.