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KEEP CUSTOMER SERVICE SIMPLE

Apptivo

Customer service is considered important for a business success. A superior customer service helps retain the customers and build customer lifetime value. The key to providing good quality customer service is by building stronger relationships. What is customer service?

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How to Track and Drive Productivity for Remote Sales and Customer Service Reps in 2019

Sales Hacker

The remote sales force and customer service team is officially here. Sales and customer service teams are not immune to these larger trends. Benefits of Remote Sales and Customer Service Teams. The breakout growth of remote sales and customer service roles is happening for a multitude of reasons.

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CRM Strategy: Why You Need One and How to Develop It

Hubspot Sales

As you grow and take on more prospects and customers, a CRM can be your lifeline. What is a CRM strategy? Without a strategy, no tool in the world will be right for the job you need to do. So, what is a CRM strategy? Ideally, you’ll develop this strategy prior to purchasing your CRM software.

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How to Train Your Sales Teams on Ethical AI Use [Expert Insights]

Hubspot Sales

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Find AI tools with guidelines or support. Follow brand guidelines. And so much more!

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Eight Actionable Strategies To Slash Your Fleet Costs

Smooth Sale

Attract The Right Job Or Clientele: Eight Actionable Strategies To Slash Your Fleet Costs. NOTE: Our collaborative Blog provides insights on ‘Eight Actionable Strategies to Slash Your Fleet Costs.’. Eight Actionable Strategies to. One excellent strategy is to teach them how to drive while at the same time preserving fuel.

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A Potent Human Capital Strategy needs a Potent Client Retention Strategy

Babette Ten Haken

A potent client retention strategy is driven by an equally potent human capital strategy. Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. A potent client retention strategy becomes translational and transformational.

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How to Update Your Customer Service Training Manual for Remote Work

Lessonly

If you work in customer service, your days are often filled with emails, phone calls, and meetings. After all, you weren’t brought onto the team to answer a phone… you were hired to help customers succeed by solving problems and educating and empowering them. How to write a customer service training manual template.