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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate. Brainshark.

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Website Activity: The Tools and Tactics to Track It

Hubspot Sales

Here, we'll learn why it's important to track your website activity, how to go about doing it, and some of the tools available to support those efforts. Some kinds of web tracking and analysis software also allow you to pin down the specific companies that individual visitors work for to better bolster your outreach efforts.

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How to boost sales strategy with a deal desk

PandaDoc

This is done by forming a team of stakeholders and decision-makers, establishing approval workflows, and effectively integrating automation tools. To further facilitate deal creation, a deal desk can utilize proposal management software to maintain a knowledge base, proposal templates, and information on past deals What is a deal desk?

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How Small Business AI Investments Impact Digital Marketing Agencies

BuzzBoard

“More than a third of small business owners (35%) are excited to implement new technology or update technology for their business in 2024—and of those, 49% are planning to implement new productivity and collaboration tools, as well as other software tools (53%)—reflecting a clear inclination toward maximizing efficiency with limited resources.”

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What is an Email response management system (ERMS)?

Apptivo

An Email Response Management System (ERMS) is a useful tool for businesses to manage and organize their email communications. This system enables a variety of functions such as email filtering, email activity analysis, email thread logging, and ensuring that essential actions are not ignored.

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The Ultimate Guide to Sales Operations: What It Is and How to Implement It

Highspot

When implemented alongside strategic training, tools, and engagement techniques, sales operations can help sales teams become more productive and efficient and have a positive impact on both top- and bottom-line performance. Top sales operation tools. Implementation and administration of sales tools. Sales operations roles.

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Sales Operations Demystified: What It Is, Why It Matters, and How To Do It Right

Sales Hacker

Through strategically implemented training, software tools and engagement techniques, sales ops leaders enable sales reps to focus more on selling in order to drive business results. . Selection of Enablement Software and other Technology Tools. Optimization of Sales Tools, Knowledge Base and other Assets.