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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate.

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How to boost sales strategy with a deal desk

PandaDoc

To further facilitate deal creation, a deal desk can utilize proposal management software to maintain a knowledge base, proposal templates, and information on past deals What is a deal desk? A deal desk is a team within a company responsible for managing and negotiating deals, contracts, quotes, and other sales documents.

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Website Activity: The Tools and Tactics to Track It

Hubspot Sales

Some kinds of web tracking and analysis software also allow you to pin down the specific companies that individual visitors work for to better bolster your outreach efforts. That's why website activity software is becoming a necessity. Here are some of the best website activity software available. HubSpot CRM.

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3 Ways to Improve RFP Response When Your Whole Team Is Remote

Sales and Marketing Management

The best part is that with every response this type of knowledge base gets stronger. Evaluate RFP opportunities based on past wins. A simple win/loss analysis of your past RFP responses, can help you choose projects you can win. With every new question or response, it gets even more valuable.

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How Small Business AI Investments Impact Digital Marketing Agencies

BuzzBoard

“More than a third of small business owners (35%) are excited to implement new technology or update technology for their business in 2024—and of those, 49% are planning to implement new productivity and collaboration tools, as well as other software tools (53%)—reflecting a clear inclination toward maximizing efficiency with limited resources.”

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17 Sales Training Games, Activities, & Ideas to Ramp Up Your Team

Hubspot Sales

As the industry shifts and new thought leaders emerge, reps can use the knowledge from these publications to stay in touch with new best practices and continuously build their knowledge base. I once spoke to a software engineer who described his job as "coming in and figuring out how to break our software everyday."

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What is an Email response management system (ERMS)?

Apptivo

This system enables a variety of functions such as email filtering, email activity analysis, email thread logging, and ensuring that essential actions are not ignored. For example, with an effective workflow automation tool, email management software may be configured to handle different sorts of emails in specific ways.

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