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Are Client Retention Folks the Best Salespeople in Your Company?

Babette Ten Haken

It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings.

Retention 114
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Digging Into Customer Churn Data: A Guide to Better Retention

Zoominfo

The answer varies based on the unique attributes of your company. That’s why it’s crucial to compile, analyze, and build customer retention strategies with churn data. Churn rates tell you that retention issues exist, but not exactly which ones. What SaaS Tools are Great for Churn Analysis? Customer Churn Analysis.

Churn 173
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Why Your Company Should Consider Implementing Customer Journey Automation Tools

Pipeliner

One significant trend is customer journey automation, which involves utilizing specific tools to streamline interactions. Customer journey automation provides a unique way for companies to ensure satisfactory service without depending on individual personnel. Also, these tools allow for the seamless execution of marketing strategies.

Tools 52
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5 Ways to Improve Customer Retention With Storytelling

Zoominfo

This statement pops up during every conversation about customer retention for one simple reason— it’s true. Example: Pretend your company sells gym apparel— which means you have a lot of competitors. But brands can also increase customer retention by enabling customers to visualize a satisfying conclusion.

Retention 189
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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Digging Into Customer Churn Data: A Guide to Better Retention

Zoominfo

The answer varies based on the unique attributes of your company. That’s why it’s crucial to compile, analyze, and build customer retention strategies with churn data. Churn rates tell you that retention issues exist, but not exactly which ones. What SaaS Tools are Great for Churn Analysis?

Churn 130
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Why 80 Percent of Companies Lose at Customer Retention

Score More Sales

I will come back as a repeat customer when a company or vendor makes it easy for me to do business with them – how about you? This post was written as part of the IBM for Midsize Business program, which provides midsize businesses with the tools, expertise and solutions they need to become engines of a smarter planet. Close More Deals.

Retention 254