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Complaining Client? Think “Rubber Band”

Anne Miller

Now that we are in the new year and back at work, here’s a fresh metaphor to salvage a different potential relationship disaster: the irate customer with a complaint. He knows that Customer Service is always top of mind these days with companies. But,” challenges Jim, “What really is customer service? Anne Miller.

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4 Steps That Will Help You Find Your Ideal Customers

Alice Heiman

You close the deal and have an ‘idealcustomer. If that is the case, then how do we end up with customers we complain about and probably shouldn’t be doing business with? . Once you know, you can choose to move forward with a ‘less than ideal’ prospect but you will do it with your eyes wide open. . Rate Your Top 2o

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The Economic Collision of Customer Service and Social Media

Increase Sales

The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service.

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23 Ways to Strengthen Your Relationship with Your Client | Sales.

The Sales Hunter

Client List. Client Login. Client List. Twitter Facebook. 23 Ways to Strengthen Your Relationship with Your Client. We all want a tighter relationship with our clients, because developing strong business relationships is what allows everyone to benefit. Your client will benefit. FREE Resources.

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12 More Ways to Build the Strongest Client Relationships | Sales.

The Sales Hunter

Client List. Client Login. Client List. Twitter Facebook. 12 More Ways to Build the Strongest Client Relationships. Recently I ran a post on 23 ways to strengthen your relationship with your client. High-profit salespeople recognize that a lot of little things go into building great client relationships.

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Start Solving the Customer Retention Ownership Conundrum

Babette Ten Haken

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? Who actually owns the customer, pre-sale through post-sale? Customers are smart.

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15 Indispensable Company Research Tools for B2B Sales Reps

Zoominfo

If you’re selling to software companies, G2 Crowd is an excellent place to get a feel for a company’s pain points, their customer reviews, similar tools, big competitors, and so much more. If your target account has a business profile set up, check out how they’re presenting themselves. How often do they receive customer complaints?

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