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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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Do You Ensure a Smooth Running Customer Service Department?

Smooth Sale

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Moreover, customer buying preferences vary widely, so a one-size-fits-all approach will not work.

Lead Rank 339
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The SMB Owner’s Guide to Navigating Sales During Economic Uncertainty

Act!

There are ways to build your customer base and generate revenue despite an economic slowdown. Monitor market trends First things first—if you want your business to sail unscathed through economic downturns, you must embrace a proactive approach. You can use detailed customer profiles available on Act!

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How Qualifying Customer Experience helps Us Quantify CX

Babette Ten Haken

Qualifying customer experience is more important than quantifying CX. Just survey a bunch of people and draw conclusions based on either rock-solid (or fairly dubious) analytics. How often have we been quick to the social media trigger, without taking the time to qualify how customer experience impacted those survey results?

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3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Reacting when customers report gaps in service delivery or product quality. And the first notification of these gaps are – yup you guessed it – “uncovered” during periodic customer satisfaction, experience and loyalty surveys. Get started today by taking one of the three action steps, below. Contact me.

Retention 154
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How to Train Your Sales Teams on Ethical AI Use [Expert Insights]

Hubspot Sales

Train AI in sales, and you’ll join 81% of salespeople surveyed who agree that AI significantly reduces their manual tasks and data entry workload. According to CNBC’s workforce survey , 24% of workers are worried AI will make their job obsolete. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service.