Sales and Marketing Management

JUNE 28, 2018

Let’s take a look at several ways you can make sure your sales teams are providing effective customer service in the internet age. Hold interactive workshops with a “there are no stupid questions” rule, emphasizing what’s exciting, fun, confusing, or special about what your team is selling. Let Knowledge and Excitement Lead.

Buyer 209

Buyer Guidelines Insurance Insurance 209

Hubspot Sales

NOVEMBER 14, 2022

Business acumen training takes many forms — from workshops to online courses to mentorship programs. Strategy Workshops. If you’re looking to train a large group of your employees, consider strategy workshops. Workshops can give the same knowledge to different groups in your business. Business Acumen Training Courses.

Training 67

Training Scale Hubspot Lead Rank 67

Babette Ten Haken

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

Customer 88

Customer SME Retention Engineering 88

Score More Sales

JANUARY 27, 2014

subscribe to Selling Power or Sales & Marketing Management. attend a sales skills workshop. find a new audience for your product or service. analyze what past customers or clients have bought from you. offer a new service which your market wants. become more proactive with customer service.

Lead Rank 281

Lead Rank Lead Scoring Hiring Ideal Customer Profile 281

Babette Ten Haken

AUGUST 23, 2018

Instead, discover what is Possible when you take control of your customer retention scorecards. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Get started today by taking one of the three action steps, below. Start moving one millimeter forward, today. Contact me.

Retention 154

Retention Customer Revelation Loyalty 154

Sales Evangelist

FEBRUARY 16, 2020

Three Things Small Businesses Get Wrong When Marketing Businesses often make mistakes in their marketing campaigns and as a result, don’t maximize their exposure. Stephen enhances marketing and communications for a global software firm by coaching individuals and businesses to improve their own brand.

Small Business 52

Small Business Small Business Social Media Marketing 52

Product Management University

MAY 24, 2021

It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments.

Customer 98

Customer ROI B2C Retail 98

Babette Ten Haken

SEPTEMBER 24, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Create a more engaged and profitable workforce relentlessly focused on customer success and customer retention. What are your next steps? Move one millimeter beyond a comfortable client retention strategy, towards what is Possible. Contact me.

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy SME 221

Increase Sales

OCTOBER 30, 2013

Yet so much of the sales training coaching advice from books to webinars to workshops to actual training focus on what worked (best sales practices) in landing those big buck contracts with those big companies. Gone are the days when businesses had their own marketing department. Selling – earning the sale. Share on Facebook.

Training 156

Training Insurance Insurance Social Media 156

Highspot

JANUARY 19, 2022

The market is evolving faster than ever, and sales reps need high-quality ongoing training to keep up. B2C or business-to-consumer sales : Built for B2C-style businesses that market their products directly to consumers. From workshops to full-fledged programs, ASLAN offers a wide variety of options. The Brooks Group.

Training 92

Training Lead Rank Hiring Course 92

Pipeliner

DECEMBER 12, 2019

John DiJulius is redefining customer service in corporate America today. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. He is CSMO at Pipeliner CRM.

Face-to-face 59

Face-to-face Loyalty Customer Service Energy 59

Babette Ten Haken

SEPTEMBER 5, 2018

Isn’t it time to take a different approach to acquiring and, most of all, retaining valuable customers? Contact me today to discuss the speaking program and workshops which make the most sense for your organization, tomorrow. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Customer 109

Customer SME Retention Engineering 109

Pointclear

APRIL 19, 2017

Morning sessions set-up workshops in the afternoon. Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. Sales is NOT customer service.”.

Conference 124

Conference Outbound Social Media PointClear 124

Sales and Marketing Management

JUNE 4, 2017

Partner with other key functions such as marketing, product management, internal communications and human resources to create the best programs and tools to meet your sales teams communication and training needs. Topics include product applications, successful selling strategies, time saving strategies and customer service best practices.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

Babette Ten Haken

MAY 2, 2018

Except that conducting surveys is a form of data science as well as market research. That is why qualifying customer experience – before you start collecting the CX data – becomes critical to whether you produce innovative insights or ho-hum garbage.

Customer 59

Customer Survey SME Social Media 59

Anthony Cole Training

AUGUST 19, 2012

Customer service scores. Execution of companies go to market strategy. For more help and to get information about our Upgrade Your Salesforce workshop contact jeni@anthonycoletraining.com. As an example you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Growth of revenue.

Hiring 160

Hiring Ideal Customer Profile SalesForce Retention 160

Hubspot Sales

APRIL 8, 2020

And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. They're not excited about working inside, so they are happy to be distracted from telephone sales by customer service and administrative activities — meaning not a lot of selling actually gets done.

Inside Sales 111

Inside Sales Hiring Scale Face-to-face 111

Hubspot Sales

SEPTEMBER 1, 2023

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Consider offering training sessions or workshops on the topic. Use personalization.

Training 94

Training Policies Guidelines How To 94

Anthony Cole Training

AUGUST 19, 2012

Customer service scores. Execution of companies go to market strategy. For more help and to get information about our Upgrade Your Salesforce workshop, contact jeni@anthonycoletraining.com As an example, you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Growth of revenue.

Hiring 136

Hiring Ideal Customer Profile SalesForce Retention 136

Hubspot Sales

MARCH 7, 2023

With the current job market, it is not unheard of that candidates will apply to every job that they see — even if they are not qualified. If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused.

Hiring 80

Hiring Account Retention Report 80

Babette Ten Haken

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Social Communication is not permission to Sell.

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Hubspot Sales

APRIL 13, 2022

Form an SLA with the marketing team. There's no such thing as "enough" leads that marketing could supply to the sales team, and sales would love to close deals every hour if they could. But both teams can get relatively close to this by creating a customer flywheel. This happens when marketing and sales are moving in lockstep.

Networking 79

Networking Pipeline Up-Sell Closing 79

Babette Ten Haken

AUGUST 29, 2018

Interested in learning more about how to get ahead of experience conflicts and increase the value delivered to new and existing customers? Contact me about my workshops and speaking programs , tailored to your organization’s needs. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Retention 62

Retention Strategy Customer SME 62

Allego

APRIL 16, 2024

I’m Deniz Olcay, vice president of marketing at Allego, stepping in for your regular host, Mark Magnacca. I’m a Hall of Fame speaker, so I deliver about 100 programs around the globe, including keynote presentations and occasional workshops. You can also build what’s called a custom GPT from an enablement standpoint.

Hiring 62

Hiring Scale Proposal Analysis 62

Babette Ten Haken

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause. Contact me.

Customer 59

Customer Epiphany Retention SME 59

Pipeliner

JUNE 13, 2019

For over two decades Scott Greenberg has energized audiences with his presentations and workshops on leadership and coaching skills as well as mindset. He was an owner of two Edible Arrangement franchises in Los Angeles for ten years and won “Best Customer Service” and “Manager of the Year” out of more than 1000 locations worldwide.

Coaching 40

Coaching Retail Social Selling Consumer 40

Babette Ten Haken

FEBRUARY 18, 2019

When post-acquisition stakeholders become essential to pre-acquisition dynamics, customers experience the full value an organization brings to their tables. Otherwise, no matter how well marketing and sales efforts attempt to convince clients otherwise, your organization “looks” like everyone else’s. Consider what you CAN do.

Retention 74

Retention Ideal Customer Profile Strategy Hiring 74

Babette Ten Haken

DECEMBER 13, 2018

Consider that the same outcome can be true, as a result of the customer stories you capture. Collaborative storytelling involves everyone in the organization, not just the marketing department. . Lots of organizations spend a lot of money on content creation to promote the sales of their products and services.

SME 69

SME Retention Ideal Customer Profile Hiring 69

Smooth Sale

FEBRUARY 19, 2022

Employees who have access to courses, workshops, and programs are more likely to gain new skills and expand their knowledge base. Advisorpedia Publishes information to help advisors build their practice, and those having interest in the markets choose investments, and find inspiration. Doing Enough To Support Employee Development.

Hiring 78

Hiring Promotion Policies Study 78

Babette Ten Haken

SEPTEMBER 6, 2018

Isn’t it time to put my speaking programs and workshops into play, real-time, in your organization? Your customers will thank you. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Contact me and let’s start that conversation, shall we? Never miss another insightful post.

Retention 61

Retention Customer Hiring SME 61

Sales Hacker

AUGUST 28, 2018

For this specific survey we spoke to more than 300 B2B buyers, representing a cross-section of goods and services, company sizes and vertical markets. 76% of buyers reported that they “Always” or “Frequently” do not receive a response when making support or service-related inquiries after a purchase. The bottom-line?

Buyer 79

Buyer B2B B2C Survey 79

Babette Ten Haken

APRIL 8, 2019

Discover how one of my Storytelling for STEM Professionals and Left Brain Thinkers keynotes and workshops can solidify, rather than segment, your organization. Her programs are forged from her background as a STEM professional in clinical research, new product development, market research and sales. Then contact me right here.

Decision Maker 101

Decision Maker SME Ideal Customer Profile Engineering 101

SBI

SEPTEMBER 12, 2018

MediaFly @mediafly MediaFly gives your sales and marketing teams a simple way to create, deliver, and analyze engaging sales presentations all from one technology solution. TimeTrade @TimeTrade TimeTrade’s Intelligent Appointment Scheduling helps optimize engagement across sales, marketing and customer service & support.

Vendor 106

Vendor InsideView Hotels Hiring 106

Babette Ten Haken

AUGUST 16, 2018

My Defining Voice keynote expands into workshops and coaching programs focused on professional innovation. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Then ask yourself whether you would like to learn how to have that conversation? To learn more, click here. Contact me.

Engineering 55

Engineering Automotive SME Retention 55

Nutshell

JULY 5, 2019

Referral marketing is the unicorn of B2B marketing. In simple terms, referral marketing is when you get your customers to tell their friends about you. But referral marketing isn’t just for brick-and-mortar businesses. At its core, B2B referral marketing drives brings four key benefits to your business.

Referrals 85

Referrals B2B Top of Funnel How To 85

PandaDoc

OCTOBER 3, 2023

For example, an AI tool (like Brandwatch or Amplitude ) identifies a trend: customers in colder regions appreciate the thermostats’ energy-saving features. This insight allows the companies to tailor their marketing campaigns to highlight this feature in those specific regions. Turbo with API and predefined inputs.

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

The Sales Hunter

JANUARY 30, 2012

Guest post Monday brings us Jeff Beals , an award-winning author who helps professionals do more business and have a greater impact on the world through effective sales, marketing and personal branding techniques. What’s your area of self marketing expertise? So, what’s your area of self marketing expertise?

Motivation 155

Motivation Real Estate Hiring Construction 155