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Why Customer Service Success Starts with a Great Customer Service Training Program

Lessonly

I guarantee every adult, from your Aunt Carla to your favorite sitcom character, can share a story about a terrible customer service experience. The truth is, the customer service industry is in the midst of a revolution. What Is a Customer Service Training Program? And it’s more than worth it.

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How to Update Your Customer Service Training Manual for Remote Work

Lessonly

If you work in customer service, your days are often filled with emails, phone calls, and meetings. After all, you weren’t brought onto the team to answer a phone… you were hired to help customers succeed by solving problems and educating and empowering them. How to write a customer service training manual template.

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Customer Service Training in Call Centers: A Quick Guide to Building a Better Team

Lessonly

Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .

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Sales Management Training: 9 Keys for a High-Velocity Team

Marc Wayshak

In this video, I’m going to show you some top sales management training tips on this concept. One of the most important sales management training ideas is the concept of putting a product in place that essentially sells itself in some ways. I like to think of this in terms of sports. Scalable offering. Career progression.

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The 39 Best Franchise Opportunities of 2018

Hubspot Sales

Sport Clips. Its stores are turnkey and you can get started within three to six months, including application, testing, and training. It was rated #1 in customer loyalty by Brand Keys Customer Loyalty Engagement Index. The UPS Store is the top-ranked franchise in the business services industry. McDonald's.

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Do Better Work: Improving Performance with QA and Training

Lessonly

Customer service continues to be a differentiator for companies—no matter the industry. If companies want to meet ever-changing customer expectations, they need a way to effectively train and coach agents to meet those expectations. However, it’s often overlooked when it comes to training, despite all of its benefits.

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Increase Your Sales Via Social Media

Smooth Sale

When he isn’t planted at his desk writing something up, he’ll be wandering around town practicing photography or watching his favorite sports teams with his friends. For example, using your social media page to detail your shipping process is a great way to inform and encourage potential customers who value transparency.