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How Can I Help a Small Business Deal with Negative Reviews?

BuzzBoard

In fact, Google My Business is often the first stop for potential customers seeking information. This powerful tool allows small businesses to respond to reviews, rectify inaccuracies, and demonstrate their customer service capabilities. The owner adopted a constructive approach and engaged with the unsatisfied customer.

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Leveraging Customer Feedback Loops for Enhanced Understanding of Customer Needs

Act!

The stages of the customer feedback loop You can divide the typical customer feedback loop into four broad stages. Each stage has distinct goals and should ideally involve the key stakeholders from your customer service , product development , data analysis, and marketing and sales teams. Ready to see how Act!

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Price Point Paradox: How Small Agencies Can Win on Value, Not Cost

BuzzBoard

This tactic involves identifying and promoting what truly differentiates your agency—whether it’s specialized skills, industry-specific knowledge, or exceptional customer service. This entails identifying unique benefits of your services and communicating them effectively to potential clients.

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How to Upsell and Cross-Sell Digital Marketing Services to Small Business Clients?

BuzzBoard

Offering special packages or discounts can make them more inclined to consider additional services, transforming an initial sale into a lucrative engagement. Astute small businesses maximize upselling and cross-selling opportunities by merging these strategies into their sales operations, customer service, and marketing initiatives.

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Handling Sales Objections: How To Avoid Deals Dropping Off

SalesHandy

We got a better discount. Customers will often come up with quotes from competing products that might undercut you in pricing. When this happens, offering deeper discounts shouldn’t be the go-to move. If it’s the latter — it’s likely for them to be a low LTV customer, in that case, it’d be wise to drop them off.

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How to Deal When You're Having a Bad Sales Month

Hubspot Sales

Poor customer experience HubSpot's research suggests that poor customer service can drive away potential sales. If one in six shoppers leave due to bad experiences, it's crucial to maintain high service standards to avoid losing potential revenue. Get Pipeline Management in Sales Hub free 2.

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The Art of the Oops: How to Recover from an Email Marketing Mistake

Appbuddy

A well-crafted apology can help mitigate any complaints that come through your customer service or social channels. While this mistake doesn’t necessarily warrant a make-good discount, Skechers subtly directs subscribers to their website while keeping the apology front and center. Use a compelling subject line. American Eagle.