Lessonly

FEBRUARY 4, 2019

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. The series provides the opportunity to learn how to take your customer service to the next level, regardless of the channel.

Customer Service 35

Customer Service Conference Customer Education 35

Sales and Marketing Management

JANUARY 14, 2019

For example, if a potential sale is about to be derailed because of timing simply offering a discount won’t be helpful. Would giving you a 10% discount on the upgrade help defray that cost for you?”. He has 35 years of manufacturing, international business leadership and customer service experience. Tell a Story.

Negotiation 292

Negotiation Sales Process Strategy Discount 292

Distribution Pricing Journal

SEPTEMBER 21, 2023

Understanding Price Reduction Discounting is a familiar tactic when trying to win large jobs in distribution. Unless you can ensure high volumes and frequent large orders, reducing price to attract new customers usually results in profit drains. Perhaps even worse is the impact on your brand in the eyes of your customers.

Discount 52

Discount Distribution Customer Tourism 52

The Sales Hunter

DECEMBER 29, 2011

More importantly, they miss the opportunity to close sales without offering a discount. customer service. discounting. sales training. sales training tip. training tip. customer service. discounting. sales training. sales training tip. training tip.

Motivation 210

Motivation Training Hiring Ideal Customer Profile 210

Smooth Sale

AUGUST 31, 2022

One may benefit from offering cut-price deals, while another may find that providing a more customized service helps them to attract higher-paying customers. The best approach for your business will likely depend on many factors, including your industry, target market, and product or service you offer.

Small Business 78

Small Business Small Business Hiring Discount 78

Zoominfo

NOVEMBER 29, 2023

Brand advocates are people who already use your product or services and voice their love of your product on social media channels to help grow new customers. Providing a community forum for advocates can create an avenue for product improvement, as well as training around new or lesser-known features.

B2B 130

B2B Social Media Loyalty B2C 130

Smooth Sale

MARCH 14, 2023

One of the easiest ways to do this is by offering promotions or discounts to attract more customers. You can also try upselling or cross-selling to existing customers or offering referral incentives to encourage customers to refer their friends and family. Learn more to train teams and join the advocacy program.

Outsourcing Services 78

Outsourcing Services Hiring Loyalty Discount 78

The Sales Hunter

DECEMBER 12, 2011

I love to brag about companies that are passionate about giving great service. They know that customer service is not a department; it’s an attitude. Customer Service: Is Low Price Really Best? Sales Training Tip #345: What is Your Advantage? customer service. discounting.

Motivation 147

Motivation Real Estate Training Hiring 147

The Sales Hunter

FEBRUARY 28, 2012

Sales Training System: Do You Have One? Do you have a sales training system you believe in? It never ceases to amaze me how few salespeople have a personal sales training system. For some reason, they either believe sales training is the responsibility of the company they work for or they’re so good they don’t need it.

System 160

System Motivation Training Hiring 160

Jeffrey Gitomer

OCTOBER 4, 2011

Online Training. If you make a big sale and the customer calls for help and gets a grump in accounting or shipping, you lose. Maintain pricing to the best of your ability, even if your competitors discount. Be prepared to tell the customer what you can do, not what you can’t do. Be service ready not just sales ready.

Training 166

Training Hiring Social Media Loyalty 166

Cincom Smart Selling

JULY 18, 2023

You can also get a better view of your customer’s history, allowing you to personalize your quotes and improve your customer service. Automated Pricing and Discounting Automated pricing and discounting are crucial features to look for in quote software. Choose quote software that is easy to use and implement.

Software 62

Software Software Discount Lead Rank 62

Cincom Smart Selling

JULY 18, 2023

You can also get a better view of your customer’s history, allowing you to personalize your quotes and improve your customer service. Automated Pricing and Discounting Automated pricing and discounting are crucial features to look for in quote software. Choose quote software that is easy to use and implement.

Software 62

Software Software Discount Lead Rank 62

Hubspot Sales

FEBRUARY 12, 2024

Differentiate yourself by offering discounted subscription cleans, eco-friendly detergent options, and winning customer service. ? Train cleaning teams. As solar adoption rises, demand for skilled maintenance teams that include cleaning services will grow as well. Or, recruit the robots.

Industry 76

Industry Chemicals ROI Lead Rank 76

Zoominfo

SEPTEMBER 1, 2019

This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.

Loyalty 130

Loyalty Customer Incentives Incentive 130

The Sales Hunter

NOVEMBER 21, 2011

” Related posts: Stop Sacrificing Your Co-Workers: Sales Training Tip #411. customer service. discounting. sales training. sales training tip. training tip. customer service. discounting. sales training. sales training tip. training tip. Client Login.

Motivation 185

Motivation Training Hiring Ideal Customer Profile 185

Lessonly

FEBRUARY 25, 2020

Frontline customer service and sales teams see better employee performance, satisfaction, and retention when employees have genuine, convenient opportunities to develop their skills. Mobile is an effective platform for training because employees take training on the go and refine their skills in their spare time.

Benefit 48

Benefit Training Face-to-face Promotion 48

Jeffrey Gitomer

FEBRUARY 27, 2011

Online Training. Tweet Share Starbucks doesn’t discount a cup of coffee. They have loyal customers: People will leave their cars running in the parking lot, people will park three blocks away and walk to get their cup of coffee. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Gitomer | February 28, 2011 | 3 Comments. London, ON.

Hiring 219

Hiring Social Media Loyalty Cancellation 219

The Sales Hunter

DECEMBER 15, 2011

customer service. discounting. sales training. sales training tip. training tip. customer service. discounting. sales training. sales training tip. training tip. Client Login. Mark Hunter. Client List. Testimonials. Mark’s Insights on SALES MOTIVATION.

Social Media 152

Social Media Media Motivation Hiring 152

Smooth Sale

DECEMBER 22, 2021

Stylish packaging: You have one chance to make a lasting first impression on your customers, so thinking about how your packaging makes your customers feel is worthwhile. Coupons and discounts: Coupons and discounts offer incentives for your customers to come back and make purchases at lower prices.

Loyalty 78

Loyalty Hiring Discount Small Business 78

Smooth Sale

JANUARY 19, 2023

Your sales team is likely the front line in driving conversions, so you must equip them with the necessary tools and training they need to excel. Providing ongoing guidance and support will help them stay motivated and clearly understand your product or service. Reciprocal training is essential for the company.

Hiring 78

Hiring Strategy Social Media Loyalty 78

Zoominfo

APRIL 29, 2021

While you may think it’s up to the Account Manager (AM) to handle renewals, Customer Service Managers (CSMs) play a massive part in whether or not a customer will churn. ZoomInfo CSM Sam Basile gave us some insight into some of the red flags that sales professionals and customer service managers should be on the lookout for: 1.

Retention 130

Retention Churn Customer Lead Rank 130

Pipeliner

AUGUST 5, 2021

In this article, you will find seven ways to increase sales for your small business, ranging from understanding customer behavior, providing outstanding customer service, and requesting customer feedback to advertise on social media, offering promotions, and staying in touch with your customers via email marketing, among other things.

Small Business 98

Small Business Small Business Social Media Advertising 98

The Sales Hunter

NOVEMBER 22, 2011

Sales Training Tip #262: Thankful for Sales. Sales Training Tip #314: Thankful for the Privilege to Sell. customer service. discounting. sales training. sales training tip. training tip. customer service. discounting. sales training. sales training tip.

Motivation 222

Motivation Ideal Customer Profile Hiring Negotiation 222

The Sales Hunter

DECEMBER 23, 2011

An example I like to use in training programs is comparing two similar items — one being offered on eBay and the other by a store you’ve been buying from for years. Many times I feel this is the difference between full-price and a discount. Related posts: Sales Training Tip #312: How Much Will Customers Pay for Confidence?

Ideal Customer Profile 180

Ideal Customer Profile Motivation Customer Negotiation 180

Smooth Sale

MARCH 24, 2023

Convey how your products and services may help improve the lives of your audience. As applicable, create a community environment and offer discounts for memberships. Offer occasional promotions with discounts to attract more attention. Ensure customer service receives applause.

B2C 78

B2C How To Hiring Discount 78

The Sales Hunter

NOVEMBER 18, 2011

Now ask yourself a MORE IMPORTANT question: “Do all of the customers I don’t sell to — but would like to — do the same thing?” If you close or cut your hours or simply coast during the holidays, what kind of customer service are you truly providing and how many sales are you truly missing?!

Ideal Customer Profile 196

Ideal Customer Profile Hiring Negotiation Facebook 196

The Sales Hunter

FEBRUARY 21, 2012

Unfortunately, salespeople tend to know their product or service so well that they gravitate toward singing the praises of the features of what they sell — instead of patiently and intentionally uncovering the true wants and needs of the customer. What are the needs of the customer? customer service.

Motivation 147

Motivation Ideal Customer Profile Hiring Discount 147

The Sales Hunter

JANUARY 20, 2012

As if offering a discount right up front wasn’t a big enough mistake, the salesperson went on to give the customer an even bigger discount when they were slow to respond with their decision. Did the customer wind up buying? The Slippery Slope of Discounting. customer service. discounting.

Motivation 183

Motivation Hiring Ideal Customer Profile Discount 183

The Sales Hunter

MARCH 2, 2012

I count it a privilege and an honor to share with thousands of salespeople each week through my blog, website, videos, speeches and training programs. Related posts: Sales Training Tip #314: Thankful for the Privilege to Sell. customer service. discounting. sales training. sales training tip.

Motivation 247

Motivation Hiring Ideal Customer Profile Negotiation 247

Apptivo

JULY 25, 2023

Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Impacts of effectively handling customer complaints In today’s highly competitive business landscape, customer satisfaction is paramount.

Customer 52

Customer Case Study Loyalty Customer Service 52

Smooth Sale

NOVEMBER 30, 2022

Make sure to include easy navigation, attractive product images, product descriptions, and accurate pricing information to reduce the chances of customers leaving without making a purchase. Additionally, set up customer service contact information so people can get in touch with any questions or concerns. Social Media Presence.

Paid Content 78

Paid Content Hiring Social Media Loyalty 78

The Sales Hunter

FEBRUARY 14, 2012

Like many of the salespeople I meet, I believed that discounting was a valid way to secure a customer that would then become a “long-term” customer. If you run the numbers, you will see that discounting doesn’t just eat away at your profit immediately, it destroys it over subsequent sales as well.

Motivation 163

Motivation Discount Ideal Customer Profile Negotiation 163

Lessonly

JUNE 13, 2019

We found that the best teams examine their training efforts through six key phases: Asses, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. Customers also seem more likely to bully or threaten to leave if they don’t get their way.

Training 20

Training Customer Service How To Churn 20

The Sales Hunter

FEBRUARY 27, 2012

customer service. discounting. sales training. sales training tip. training tip. customer service. discounting. sales training. sales training tip. training tip. Blog , Cold-Calling , Prospecting , Sales Development Training. Client Login. Mark Hunter.

Motivation 275

Motivation Prospecting Hiring Ideal Customer Profile 275

Zoominfo

APRIL 29, 2021

While you may think it’s up to the Account Manager (AM) to handle renewals, Customer Service Managers (CSMs) play a massive part in whether or not a customer will churn. ZoomInfo CSM Sam Basile gave us some insight into some of the red flags that sales professionals and customer service managers should be on the lookout for: 1.

Retention 100

Retention Churn Customer Lead Rank 100

The Sales Hunter

FEBRUARY 20, 2012

When you contact each of your customers this time, you focus on thanking them for their business and asking them about how your company’s level of customer service has been. Immediately after you thank them for their comments, ask them for the names of others who would benefit from the same service. customer service.

Motivation 200

Motivation Leads Marketing Qualified Lead Ideal Customer Profile 200

The Sales Hunter

FEBRUARY 28, 2012

Your customer will be less likely to ask for a discount, because they believe they are already getting a good deal. Sadly, some salespeople simply do not believe in the standard price of their product or service. Because of this, they are quick to discount in order to close a sale. Customer Threatens to Switch?

Motivation 137

Motivation Ideal Customer Profile Discount Retail 137