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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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9 key benefits of using CRM Software

Nutshell

But one of the most important tools to use in your business is a customer relationship management (CRM) platform. CRMs help your business gather, store, and analyze valuable customer data. What are some of the key benefits of using CRM software? Keep reading for more information on the key benefits of using CRM software.

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Account management software: What is it, and what are the best tools?

PandaDoc

If your company wants to increase sales and nurture existing customers, account management software could be the perfect tool to propel you to success. This guide will discuss what account management software can offer you, the main benefits and features to look for, and our assessment of the best solutions on the market.

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Software for Industrial Companies: What’s in Your Tech Stack?

Nutshell

On this page, we’ll go over six types of software for industrial companies. 6 types of software to include in your industrial company tech stack There are lots of digital tools out there, but six types in particular deserve to be included in your company’s technology stack. Keep reading to learn more!

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7 Must-Have Automated Documents for Sales Success

Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce.

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The Best 20+ Live Chat Software (With Pricing) 2021

SalesHandy

A survey by HubSpot revealed that consumers expect answers within 10 minutes from customer support. Live chat software offers the functionality of prompt replies. Live chat software helps organizations communicate with their customers and provide them with immediate query resolution.

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The Best Lead Tracking Software Options of 2023

Nutshell

Communicating with your prospects with the right messages at the right time is the key to unlocking more conversions and sales for your company. And that’s exactly what lead tracking software helps you accomplish. What is lead management software? But which platform should you choose? That’s what we’re here to help you find out!

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In the Race to Win More Customers, Sales Needs Digital Transformation

Discover the results and why investments in digital transformation and automation are pushing sales teams ahead. Salesforce users were surveyed about the forces shaping today's workplace.