Retention Red Flags: How To Tell A Customer Won’t Renew
Zoominfo
APRIL 29, 2021
Customer retention relies on many different factors all going right. While you may think it’s up to the Account Manager (AM) to handle renewals, Customer Service Managers (CSMs) play a massive part in whether or not a customer will churn. And is that one person someone who doesn’t even use the product/service?
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