article thumbnail

The Keys To Retaining and Losing Your Customers

Understanding the Sales Force

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156
article thumbnail

So What is Customer Service Strategy?

Lessonly

The businesses I admire most develop and value a strong customer service strategy. Exceptional customer experiences go beyond reps simply offering support—it’s about building rapport and developing strong relationships. 78% of consumers say they’ve backed out of a transaction due to a poor service experience.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Value-Added Services Can Provide a Pricing Advantage

Distribution Pricing Journal

When you interact in meaningful ways, you answer questions, learn about their business and can then explain your product lines, services, installation, delivery, maintenance or more. The examples of value-added services in this article are from a variety of industries.

article thumbnail

It’s Time To Enhance Business Growth With Technological Changes

Smooth Sale

From construction yards to FinTech, advancements are required for health and safety, meeting customer expectations, and staying relevant. New technologies also open up opportunities for your business to enhance services across the board. Vunela Provides a unique opportunity to view Videos and read articles by World Leaders.

Hiring 102
article thumbnail

Maximizing Success with Digital Sales Referrals: A Guide

Vengreso

Construct a rapport predicated on reciprocal esteem and comprehension. Check out this article titled “5 Templates That’ll Make Writing the Perfect LinkedIn Message Easier” for more help. Encourage loyal customers to share their positive experiences with your product/service on review sites like Yelp or Google Reviews.

article thumbnail

How to Increase Profit Margin: 5 Strategies for Any Business

Hubspot Sales

For more insight on how to construct an effective pricing strategy, check out this article. If prospects are willing to pay more for your product or service, your profit margin on each sale will expand — that's pretty straightforward. Make sure your customer service infrastructure is active and effective.

Margin 103
article thumbnail

Software for Roofing Companies (What’s Your Tech Stack?)

Nutshell

Tech stacks can be optimized for a specific purpose—like marketing or customer service—but you can also create tech stacks that help you manage your business. CRM software CRM software is a type of tool that helps you gather, store, organize, and analyze customer data. CRM software helps you do that.