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Can Virtual Assistants Revolutionize Your Business? (video)

Pipeliner

These tasks can range from bookkeeping, administrative support, sales phone calls, to other back-office functions. The Scope of Virtual Assistants Chris explained how VAs can support businesses by taking care of tasks that are holding them back. He emphasized the importance of human touch and interaction in a remote world.

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Maximizing Success with Digital Sales Referrals: A Guide

Vengreso

Transition from Traditional to Modern Selling Methods Gone are the days of face-to-face sales and cold calling. Say hello to social media networking, email marketing, content creation, and SEO. It’s all about connecting with customers online. Video calls and emails became the new norm.

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Robust Field Service Management Using Help Desk Software

Apptivo

As per fortune business insights, The global field service management (FSM) market is projected to grow from $3.24 The most common industries that use FSM are in maintenance, commercial and domestic cleaning, civil engineering, healthcare, construction, utility servicing, white goods service, agriculture, hospitality, and more.

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10 Reasons We Are Seeing More Unicorn Companies Than Ever Before

Gong.io

Back in the 1980s, we had to sell each customer a CD or hard drive containing the software. The customer then had to physically install the software on their own server, learn how to use it, and wait a long time for updates. Verticalization — easy access to niche markets. Amazon laid down the customer-centricity gauntlet.

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15 CRM Statistics You Need to Know

Pipeline

year-on-year (YoY) growth of CRM adoption According to Gartner, at the end of 2017, the revenue of CRM overtook the place of database management systems (DMBSs), making CRM the largest software market in the world. Then, in 2018, with 16% growth, CRM easily became one of the fastest-growing software and leads the market until today (2023).

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Spittoons and Customer Service – There is a Link!

Jonathan Farrington

When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad? Which gets us back to relations with customers. There are various terms used such as Customer Relations; Customer Care; Customer Service; Customer Support – and a few more besides.

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How to Maximize CRM Return on Investment

Pipeline

This blog will answer this question along with some other topics about CRM ROI, namely how to calculate the ROI, some basic sales and marketing KPIs to consider, and three effective ways to maximize your CRM return. Let’s say you’re the owner of a small contracting company and have a five-person team that needs construction CRM software.