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Are Inside Sales and Consultative Selling Mutually Exclusive?

Understanding the Sales Force

Customer Service, where the focus may be upselling and/or cross-selling, has been around for ages. So where does consultative selling fit into that approach? Are inside sales and consultative selling mutually exclusive? This form of inside sales has been around since the telephone.

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Consultative selling and selling consultatively – don’t confuse them!

Sales Training Connection

In this case, the weeds involve drawing the distinction between the term consultative selling and the concept of selling consultatively. As starters, Mark Hanan established the branding this term in his brilliantly written book Consultative Selling – an early and extremely important work about selling consultatively.

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VIDEO SALES TIP: Your Social Media Reputation Matters

The Sales Hunter

Customers are using the internet more and more to decide who they want to do business with. And they aren’t just researching companies. Blog Cold-Calling Consultative Selling Customer Service leadership sales leader sales leadership social media video sales tip' They are researching salespeople.

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3 Key Ways Excellent Customer Service Benefits Distributors

The Brooks Group

Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1. Conclusion.

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Research: Align Your Customer Service, Marketing, and Sales Teams to Drive Revenue

The Brooks Group

Today, customer experience dictates how successful a company will be in the long-term. That’s why it’s key that your salespeople use a customer-focused, consultative selling process with every prospect and customer they interact with. But your customer-centric strategy should go beyond the sales team.

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Stop Using Your Brain as Your CRM

The Sales Hunter

You must use your CRM system to its full potential or you are robbing yourself and your company of more success. Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department Sales Development Training Sales Motivation CRM customer customer service sales information'

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Securing Repeat Sales from Existing Customers with 2/2/2

The Sales Hunter

Two weeks after the purchase, call the customer again and ask for their feedback as to how things are going. Your first objective is to keep your name and the name of your company in the forefront of the customer’s mind. You also want to begin building more on needs the customer might have.

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