Zoominfo

OCTOBER 5, 2021

Without a clear understanding of your industry or market, you’ll be ill-equipped to make informed business decisions. Market intelligence is information gathered by a company about its market, customers, and competition in order to gain a holistic knowledge of the overall marketplace. billion in 2020 to $33.3 billion by 2025.

Data 130

Data Marketing Scale Analysis 130

BrainShark

MARCH 29, 2022

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s no way to evaluate how agents will use the training information when talking to customers.

Customer Service 62

Customer Service Ideal Customer Profile Software Software 62

Zoominfo

DECEMBER 3, 2018

There’s no way around it – prospect and customer data is one of the most valuable assets a B2B organization has access to. Think about it: without accurate information, how can you market, sell, or provide customer service to your target audience? The Impact of Bad B2B Marketing Data. Append your data.

B2B 223

B2B Data Churn Marketing 223

Sales and Marketing Management

JUNE 28, 2018

Author: Glenton Davis Today’s consumer has access to more knowledge than ever before, adding a burden to businesses to provide truly innovative products and services — and for sales teams to understand their companies’ offerings in a deep and informed way. Customers arrive informed but eager to engage with an expert.

Buyer 209

Buyer Guidelines Insurance Insurance 209

Nutshell

MARCH 8, 2023

Especially when it comes to the customer lifecycle and CRM, the possibilities are endless. But CRM does more than just support your customer service team. In this article, we’re giving you the inside scoop on how CRMs impact marketing, sales, and customer service teams to help your business thrive.

Customer Service 48

Customer Service CRM Customer Marketing 48

Zoominfo

APRIL 6, 2021

Automation is at the core of all business innovation today, and data is the commodity that fuels it. Workflow automation allows them to interact directly with customers rather than waste time on these repetitive tasks. Marketers and sales reps can automate email campaigns, sales plays, meetings, and much more.

Ideal Customer Profile 130

Ideal Customer Profile Data Hiring Construction 130

Sales and Marketing Management

NOVEMBER 8, 2017

Author: Judi Hand Contact center employees have one aim: using the information at their disposal to solve a customer’s problem. Companies provide these workers with data, contact history, service history, and so on to help them answer whatever questions the customer asks. Listening to Employees Like Customers.

Data 218

Data Scale Customer Trends 218

Zoominfo

JANUARY 18, 2021

It’s time to give your CRM strategy a data-driven makeover. CRM stands for customer relationship management— and relationships are truly what business success all about. Modern CRM tools can now be used to manage customer relationships across the entire customer journey, which spans marketing, sales, customer service, and more.

CRM 100

CRM Ideal Customer Profile Data Strategy 100

Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

Customer Service 90

Customer Service Hiring Customer Hotels 90

SugarCRM

DECEMBER 23, 2021

Seeing how far customers could be pushed before they’d cancel a service or move to a competitor was often acceptable. If a customer registers a complaint, it’s not the end of the world. Usually, the more problems are solved by customer service, the more likely it is for customer engagement to increase.

Customer Service 48

Customer Service Lead Rank Lead Scoring Customer 48

Apptivo

JANUARY 31, 2023

Enriching contact management with data 3. Customer data is like plain cake. However, enrich your contact information with as much relevant data as you can – the toppings – to generate the most opportunities with the same contact. Time to add toppings! Summary Time to add toppings! Cakes are great.

Data 66

Data Loyalty Ideal Customer Profile Referrals 66

SugarCRM

JULY 29, 2021

Here’s some data to set the stage: 40% of customers today expect companies to take care of their needs quickly; 33% of customers claim that they’re willing to give up collaborations based on a single poor interaction. While customer service software does play a critical role, so does data.

Customer Service 26

Customer Service Data Customer Knowledge Base 26

Zoominfo

AUGUST 7, 2019

Our stance on B2B data is no secret. Although we’ve said it before, we feel it’s worth repeating: Prospect and customer data is the most critical asset a B2B organization can own. Think about it, without contact information, how would you sell, market, or provide quality customer service? Bad data costs U.S.

Data 150

Data B2B Lead Nurturing SalesForce 150

Sales Management Plus -- SMP

NOVEMBER 6, 2023

One of the most effective ways to make your team more effective is by leveraging data. You may have operational and sales reports, but if you’re like most distributors, you are probably not getting the most out of your data. Sales reps can easily drag-and-drop their own visual representations of complex data. This builds trust.

Data 52

Data Ideal Customer Profile Customer Distribution 52

Sales and Marketing Management

MARCH 2, 2018

Author: Judi Hand Contact center employees have one aim: using the information at their disposal to solve a customer’s problem. Companies provide these workers with data, contact history, service history, and so on to help them answer whatever questions the customer asks. Listening to Employees Like Customers.

Data 180

Data Scale Customer Trends 180

The Digital Sales Institute

APRIL 26, 2023

Data visualization for sales and marketing provide insights right in step with the rise of big data. More and more companies are using visualization tools and techniques to communicate the insights they receive from data analysis around customer profiles, customer product mix, trends, geographical locations etc.

Data 52

Data Marketing Analytics Ideal Customer Profile 52

Zoominfo

AUGUST 19, 2021

Data is the foundation of business in the 21st century. But as the velocity, volume, and variety of data increases, even the most advanced enterprises are struggling with inaccurate data that doesn’t provide actionable insights. DaaS is a suite of products and services that create an end-to-end data management platform.

Outsourcing Services 100

Outsourcing Services Lead Rank Data Ideal Customer Profile 100

Nutshell

MARCH 9, 2023

The customer data you collect will be used to help you make predictions and decisions to assist you in furthering your business goals. In order to implement these business decisions and strategies successfully, you need to have systems in place so you’re ensuring data quality and accuracy.

CRM 62

CRM Data Software Software 62

Pipeliner

APRIL 5, 2022

The best companies for customer service know and understand the needs of their customers. Let’s look at how entrepreneurs can learn to be accommodating and serve their clients and customers. 5 Things You Can Do to Serve Your Customers. The Customer Value Journey. Customer Service: It’s Not About You.

Customer Service 52

Customer Service Customer Insurance Insurance 52

Hubspot Sales

NOVEMBER 22, 2023

Below we'll delve into why CRMs are an important sales tool, using data from our State of Sales Report, as well as how they can revolutionize your sales strategy. What Sales Reps Say About Their CRM [New Data] Before you get suspicious, we get it. This is where Customer Relationship Management (CRM) software comes into play.

Data 90

Data Tools Closing Hubspot 90

Zoominfo

MAY 3, 2018

There’s no way around it, bad data impacts every aspect of a business — from lead generation to marketing, customer relationships, cold calling , and revenue. After all, if you can’t reach your prospects or customers, your message, offer, and product no longer matter. What Is B2B Data? What is Data Maintenance?

Data 100

Data B2B Decision Maker Lead Rank 100

Nutshell

APRIL 11, 2023

The last thing your business wants is inaccurate data. Customer data can teach you a lot about your audience, giving you a better sense of who they are and what they want. But all that is a moot point if the data in your customer relationship management (CRM) platform isn’t accurate. Keep reading for the answer.

CRM 62

CRM Data Campaigns Segment 62

Zoominfo

MAY 8, 2018

Today, we explain the importance of a data-driven branding strategy and why contact data hygiene is the key to branding success. What is a data-driven branding strategy? A data-driven brand strategy is exactly what it sounds like—a strategy which requires the use of data to inform any and all decisions made about branding.

Data 183

Data Buyer Persona B2B Buyer 183

SugarCRM

JULY 15, 2021

In a world where customers want to solve their own problems quickly, self-service portals are a dynamic solution. However, it’s only a part of the customer service experience. What good does it do for a company to enable self-service portals and AI-powered chatbots only to ignore their customers?

Customer Service 48

Customer Service Customer Vendor Loyalty 48

SugarCRM

JULY 4, 2023

A growing number of businesses today focus on providing exceptional customer service. Thus, finding good customer service software is one of the main challenges faced by companies of all sizes, regardless of their profile. Email : Invest in customer service software that provides email client integrations with your CRM.

Customer Service 26

Customer Service Software Software Ideal Customer Profile 26

Nutshell

FEBRUARY 9, 2023

There’s more to customer data than just names and emails. When it comes to customers interacting with your brand, be it through social media or browsing your website, you must understand the types of customer data you’re collecting and how you can leverage it for the benefit of your business. Who are they?

Data 62

Data Customer Social Media How To 62

Zoominfo

APRIL 15, 2018

The importance of data cannot be understated in the modern sales landscape. Now, data and analytics reign supreme when it comes to running a successful sales organization. But here’s the thing– the world of data and analytics has made massive strides in recent years and many organizations have yet to catch up.

Data 170

Data Strategy Lead Rank Lead Scoring 170

Appbuddy

FEBRUARY 15, 2023

Who’s responsible for an organization’s Salesforce data cleansing best practices? Luckily, with the right strategy and data cleansing tools, Salesforce data cleanup and maintenance are just a few steps away. Types of data that need cleansing Poor data quality destroys business value.

SalesForce 52

SalesForce Data Policies Government 52

SugarCRM

MAY 9, 2023

Customer Experience (CX) has recently become a buzzword, a phenomenon that Adrian Swinscoe , customer experience consultant and expert, attributes to the power of choice the internet has bestowed upon modern consumers. And you only get that when you have connected systems, data, and comprehensive knowledge.

Customer Service 26

Customer Service Customer Channels Data 26

SugarCRM

AUGUST 20, 2019

If you read our recent recommendations on proven customer service strategies, you know how important it is to apply similar tactics across your entire organization: How Customer Service Builds Your Brand. You Should Be Doing Customer Service Like These 2 Companies . Why Measure Customer Service Data?

Customer Service 26

Customer Service Data Customer Lead Rank 26

SugarCRM

JUNE 13, 2023

The Issue: Poor Data Management In spite of its strong position in the market, Marine Instruments had one main issue in terms of operational success: poor data management. With siloed data across departments and complex internal processes, the company found it difficult to make data easily accessible across the entire organization.

Customer Service 26

Customer Service Ideal Customer Profile SugarCRM Customer 26

Nutshell

APRIL 18, 2024

Your customer data is the key to understanding your customers better so you can improve your marketing, sales, customer experience, and more. However, when your data is scattered across various platforms, you can’t harness its full potential. That’s where a single customer view, or SCV, comes in.

Ideal Customer Profile 77

Ideal Customer Profile Customer Guidelines Government 77

SugarCRM

AUGUST 10, 2021

Successful companies carry customer interactions across multiple touchpoints as part of what we know as omnichannel customer service. . Customers expect seamless interactions with brands and dislike limited communication options. What is Omnichannel Customer Service?

Customer Service 26

Customer Service Customer Channels Strategy 26

Pipeliner

APRIL 15, 2024

Imagine a world where your case flows seamlessly, information is readily available, and solutions are tailored to your specific needs. DCM goes beyond rigid processes, focusing on adaptability, personalization, and real-time information to transform customer service into a smooth and efficient journey.

Ideal Customer Profile 52

Ideal Customer Profile Customer Loyalty Customer Service 52

Appbuddy

DECEMBER 8, 2022

Companies rely on data to build business intelligence, improve their processes, and generate more revenue. However, the opportunities data brings come with a risk. When data isn’t properly managed, it can deteriorate, become unwieldable, or even get lost, hurting the business it was originally supposed to support.

Data 52

Data Government Policies Guidelines 52

SugarCRM

AUGUST 24, 2021

First, we’ll want an understanding of what exactly customer experience is and how it’s different from the concept of customer service that it has largely replaced. Customer Experience: The Key to Success in the New Marketplace. Delivering Superb Customer Experiences Beyond 2020. Involve Your Whole Team.

Customer Service 49

Customer Service Customer Airlines Churn 49