Remove Customer Service Remove Remedy Remove Research Remove Sales
article thumbnail

The 18 Best Places for Sales Reps to Research Prospects [Expert Tips]

Hubspot Sales

Sales reps run into trouble when they try to go into a call totally cold. Prospect research is a challenge that's every bit as frustrating as it is essential — so to help you out, we've put together a list of 18 of the best places to research buyers before sales conversations. The Company’s Twitter Account.

Research 127
article thumbnail

How to Apologize to A Client In Sales

SalesFuel

Apologizing is an art form that is the backbone of customer service…” writes Rachel Cagle for SalesFuel. This, according to Tim Riesterer , is known as the “service recovery paradox.” Chinn recommends sellers briefly explain the situation and acknowledge the consequences for the customer. “A

Hiring 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Hard for you to say you’re sorry?

Sales and Marketing Management

A study appearing in the February 2018 edition of the Journal of Business & Industrial Marketing was the first to prove its relevance in a B2B setting and provide a preliminary model for achieving the SRP with business customers (“The Service Recovery Paradox in B2B Relationships,” Hübner, et al). Response speed. Compensation.

Loyalty 234
article thumbnail

3 Tips to Boost Customer Retention and Growth

Sales and Marketing Management

Thus, the key to profitability is to slow customer churn and nurture growth. Reinvent Customer Service. It’s an attitude that many customer service departments adopt. If customers call in, reps spring into action. The remedy? Here are three tips to get you on your way. If not, they assume all is well.

Retention 223
article thumbnail

The Monthly Rundown: Startups to Watch from Shamus the Sales Guy

Crunchbase

I’ve worked my way up the sales ladder by keeping a pulse on up-and-coming startups – always looking out for the latest funding rounds and companies with impressive growth signals. By the time a company reaches Series D or higher, it’s a household name every sales rep has on their radar. HQ: Copenhagen, Denmark.

article thumbnail

Angry customer? Why that’s actually good news for you

Selling Essentials RapidLearning Center

Is it fun to encounter a customer who’s spitting mad about something you sold them, a late delivery, or an after-sales service failure? The implication of this state of mind is that these customers haven’t given up on you. Can it be a good thing for you and your organization? They become angry themselves.

article thumbnail

Are You Offering Your Customers the Best Service??

Smooth Sale

Should the situation above sound familiar, it could be worth asking yourself and answering, ‘Are you offering your customers the best possible service? If not, now is the time to prepare the right action and do something to remedy this situation. Related Blog Stories: How Do You See Effective Sales Training?