Babette Ten Haken

NOVEMBER 21, 2018

I recommend creating a toxic customer exit strategy. Over time, having this strategy in your back pocket saves your sanity, as well as professional integrity. Otherwise, toxic customers walk all over you, your colleagues and your organization. And their customers, unfortunately, discovered this discrepancy.

Ideal Customer Profile 85

Ideal Customer Profile Strategy Customer SME 85

Babette Ten Haken

JULY 11, 2018

Let’s face it, executing business strategy is a real pain to sustain. For starters, executing strategy takes a solid process and a lot of professional discipline. Then, strategy is dependent on commitment to that strategy: yours, your team’s and your workforce’s. First Skill: Stop boiling the Strategy Ocean.

Strategy 61

Strategy SME Face-to-face Account 61

Babette Ten Haken

APRIL 30, 2020

Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Ask yourself how your virtual client retention strategies differentiate you from the wall of noise in everyone’s inboxes. .

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Babette Ten Haken

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. That “something” completely disrupts customer experience equilibrium. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution?

Retention 62

Retention Strategy Customer SME 62

BuzzBoard

MARCH 4, 2024

By mastering the nuances of digital marketing, owners can fully exploit this strategy. This consists of learning how to use digital platforms to augment, rather than replace, their relationships with customers. Online workshops, webinars, or even employing experts to train teams can make a significant difference.

Small Business 52

Small Business Small Business Marketing Webinar Metrics 52

Act!

APRIL 22, 2024

In this article, we’ll dig deeper into the impact of economic uncertainties on small businesses and discuss strategies to deal with them. There are ways to build your customer base and generate revenue despite an economic slowdown. Here are a few strategies to help you get started. Let’s get started.

Small Business 52

Small Business Small Business ACT Face-to-face 52

Hubspot Sales

NOVEMBER 14, 2022

Business acumen training takes many forms — from workshops to online courses to mentorship programs. Strategy Workshops. If you’re looking to train a large group of your employees, consider strategy workshops. Workshops can give the same knowledge to different groups in your business. Competitive Strategy.

Training 67

Training Scale Hubspot Lead Rank 67

Babette Ten Haken

OCTOBER 11, 2018

What does our personal development strategy look like, in real-life? Often, we are conflicted when our employer’s business strategy eats into our own ideas for best serving clients and colleagues. Here are 3 strategies to keep us on track, while we give ourselves permission to wander off that beaten path. Image source: iStock.

Strategy 78

Strategy Journal Ideal Customer Profile SME 78

Lessonly

JANUARY 9, 2020

A trend I’m already seeing in organizations is a revamp of their client relations and customer care strategies. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. The outcome is only as good as the input.

Customer Service 26

Customer Service Software Software Training 26

Babette Ten Haken

SEPTEMBER 20, 2018

As a result, even when the contract is consummated, these customer types continue to second-guess us and reinforce their self-importance. Toxic demanding customers like to butt heads. As their leadership communication strategy. Ultimately, toxic demanding customers are impediments to business growth strategy: ours and theirs.

Ideal Customer Profile 72

Ideal Customer Profile Strategy Customer SME 72

Babette Ten Haken

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

Customer 88

Customer SME Retention Engineering 88

Babette Ten Haken

JANUARY 3, 2019

And when you, indeed, prove to be yet another self-focused sales person, well, then it will be your turn to wonder why the customer left you. Discuss your retention strategy at the same time you work on that first project with your new customer. And besides, your customer just may be investing in your imagination, as well.

Ideal Customer Profile 71

Ideal Customer Profile Customer Retention SME 71

Highspot

JANUARY 19, 2022

Sales training is the process of developing and fine-tuning the skills of sales professionals and managers by increasing their understanding of their buyers, modernizing their approach to the sales process, and equipping them with strategies, techniques, and technology that top performers use to achieve sales success.

Training 92

Training Lead Rank Hiring Course 92

Score More Sales

JANUARY 27, 2014

attend a sales skills workshop. find a new audience for your product or service. analyze what past customers or clients have bought from you. offer a new service which your market wants. become more proactive with customer service. attend a sales skills workshop. hire a prospecting coach.

Lead Rank 281

Lead Rank Lead Scoring Hiring Ideal Customer Profile 281

Babette Ten Haken

SEPTEMBER 5, 2018

On the other hand, is the only way customers get your attention by withholding payment of invoices until they receive the information or deliverables promised? You have the opportunity to create, manage and continuously deliver value added customer experience to clients. On your part. Instead, let’s target what is Possible, together.

Customer 109

Customer SME Retention Engineering 109

Babette Ten Haken

DECEMBER 10, 2018

Workplace collaboration is a professional development and innovation strategy. Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. Enjoy this blog post?

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

Sales and Marketing Management

JUNE 4, 2017

This three-day event includes time for teambuilding, networking and learning at a variety of workshops and an internal tradeshow highlighting suppliers, internal corporate functions, programs and products. Topics include product applications, successful selling strategies, time saving strategies and customer service best practices.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

Babette Ten Haken

JANUARY 7, 2019

Engage me to speak or conduct a workshop at your next corporate or association event. Book a 40-minute strategy appointment with me. Learn how to better serve your customers. If you answered “Yes” to any of these questions, then take action in one of these three ways. Catalyze your mindset and skill sets! Subscribe to my blog.

Ideal Customer Profile 79

Ideal Customer Profile Outsourcing Services Customer Retention 79

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Choose their preferred method of service.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

PandaDoc

APRIL 3, 2023

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. Check out these 7 indicators a sales strategy isn’t working if you think your management team might benefit from some further training. There is no room for failure in today’s competitive sales landscape.

Training 98

Training Hiring Construction Case Study 98

Babette Ten Haken

JANUARY 10, 2019

Babette Ten Haken’s One Millimeter Mindset keynote storytelling for customer retention speaking programs and workshops focus on innovative strategies and tactics for business growth, workforce profitability and professional development. Make a bigger impact on your career: Today, Tomorrow and in the Future.

Ideal Customer Profile 96

Ideal Customer Profile SME Retention Quota 96

Babette Ten Haken

NOVEMBER 19, 2018

And third, our actions consistently fall short of customer expectations. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. Scenario 1: Customers do not hear from us until it is time to renew their contracts. Do these sound familiar? Then, reinforcing these disruptions.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Anthony Cole Training

AUGUST 19, 2012

Customer service scores. Execution of companies go to market strategy. For more help and to get information about our Upgrade Your Salesforce workshop contact jeni@anthonycoletraining.com. As an example you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Growth of revenue.

Hiring 160

Hiring Ideal Customer Profile SalesForce Retention 160

Babette Ten Haken

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Contact me.

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Babette Ten Haken

JUNE 21, 2018

There really is no profitability in maintaining that workplace strategy, is there? I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Exclusively. Contact me.

SME 53

SME Margin Retention Travel 53

Score More Sales

FEBRUARY 9, 2015

At one point in my career I was certified by Franklin-Covey (at that time they were the leaders in productivity training) and I led over 100 workshops with sales, customer service, and other company employees on ways to get more done consistently. I learned from the best. Increase Opportunities. Expand Your Pipeline.

Webinar Metrics 120

Webinar Metrics Ideal Customer Profile Intent Twitter 120

Anthony Cole Training

AUGUST 19, 2012

Customer service scores. Execution of companies go to market strategy. For more help and to get information about our Upgrade Your Salesforce workshop, contact jeni@anthonycoletraining.com As an example, you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Growth of revenue.

Hiring 136

Hiring Ideal Customer Profile SalesForce Retention 136

Hubspot Sales

APRIL 8, 2020

And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. They're not excited about working inside, so they are happy to be distracted from telephone sales by customer service and administrative activities — meaning not a lot of selling actually gets done.

Inside Sales 111

Inside Sales Hiring Scale Face-to-face 111

Babette Ten Haken

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. Engage me to speak or conduct a workshop at your next corporate or association event. Subscribe to my blog.

Ideal Customer Profile 61

Ideal Customer Profile Customer SME Positioning 61

Babette Ten Haken

FEBRUARY 21, 2019

These stakeholder someones are a critical piece of human capital strategy and enduring client value. Your “someones” are part of the equation adding up to the aggregated client experiences responsible for customer retention. Book a 45-minute strategy session with me. Then again, perhaps you do not understand at all.

Ideal Customer Profile 64

Ideal Customer Profile Retention SME Referrals 64

Hubspot Sales

MARCH 7, 2023

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Consider a time you had to deal with an angry customer.

Hiring 80

Hiring Account Retention Report 80

Babette Ten Haken

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. Retaining Customers involves All Hands on Deck. Enjoy this blog post?

Retention 61

Retention Ideal Customer Profile Customer SME 61

Babette Ten Haken

JUNE 4, 2018

Wrestling with increased employee, customer or association membership churn and searching for innovative strategies to get unstuck? Babette Ten Haken’s Workshops and Speaking Programs are provocative, enlightening and strategic. Click here to learn more. Click here and let me know how you answer. Take action! Contact me.

SME 58

SME Churn Face-to-face Engineering 58

Babette Ten Haken

NOVEMBER 12, 2018

Collaborative Storytelling explodes in organizations and associations that value collaboration as a productive and profitable human capital strategy. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Contact me.

Ideal Customer Profile 89

Ideal Customer Profile Retention SME Compensation 89

Hubspot Sales

SEPTEMBER 1, 2023

Conscientious sales pros worry about AI bias , transparency, brand reputation, customer experience, and human relations. Shep Hyken, Customer Service Expert, believes AI and ChatGPT will improve customer service. Consider offering training sessions or workshops on the topic. The right tools are essential.

Training 94

Training Policies Guidelines How To 94

Babette Ten Haken

MARCH 6, 2019

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Book a 45-minute strategy session with me. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Planning your next corporate or association meeting?

Ideal Customer Profile 72

Ideal Customer Profile Churn SME Loyalty 72

PandaDoc

OCTOBER 3, 2023

There are significant reasons why today’s fast-changing sales environment is making your job more difficult, including skyrocketing buyer expectations forcing sales reps to become trusted advisors, a switch from reactive adaptation to proactive prediction strategy, and widespread adoption of low-performing yet less risky sales techniques.

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52