COVID-19 churn prevention: Your customers are cutting costs. Don't just let them cancel.
Close.io
APRIL 8, 2020
First, it’s important to remember that you can’t stop every customer from canceling your service or software. They don’t have the profit margin to give out huge discounts, so they can’t do it. But remember this: Just because your customers haven’t reached out to you yet, doesn’t mean you’re not on their list of things to cancel.
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