The Plastic Customer Service Phenomenon

Increase Sales

Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? How many of your customers actually took action by making that critical sales referral to your business?

Customer Loyalty So You Have It?

Increase Sales

Creating satisfied customers was the goal. With the click of a mouse thanks to the dramatic impact of ever changing technology, your satisfied customer can leave and become easily satisfied by your competitor. Continue the same practices, policies, and procedures through archaic customer service training? Customer loyalty is truly about your bottom line. Did you know that a 5% increase in customer retention can have a 25% to 100% in profits?

Spittoons and Customer Service – There is a Link!

Jonathan Farrington

When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad? Which gets us back to relations with customers. We need to look at the whole company wide approach to Customer Relations.

Are You Continually Repairing Issues?

Smooth Sale

But the cheaper construction materials used entailed an unfortunate mishap. The construction company had to pull resources together to fix the patio that fell. Given the goal is not to be continually repairing issues, by making the topic a team event, you will increase loyalty.

How to Make the Most Out of NPS Survey Results

SugarCRM

Customer feedback. But one of the major mistakes most businesses make is that they do not pay much attention to the customer feedback implementation process. Based on the completion of CRM events, your tailor-made surveys can be sent to those customers. Because it works on numbers, it gives you a clear picture of how many of your customers are detractors, passives or promoters. A score above 0 is a good NPS score; meaning the majority of your customers are loyal.

4 Ways to Regain a Customer’s Trust After Losing It

Zoominfo

When a customer gives you their money, they need to trust that your product or service will deliver on the promises made during the sales process. In fact, research shows there’s a 60% chance a customer will make multiple purchases from the same company ( source ).

The 39 Best Franchise Opportunities of 2018

Hubspot Sales

It was rated #1 in customer loyalty by Brand Keys Customer Loyalty Engagement Index. And they support their franchisees with training and assistance with site selection, construction, operations, management, and marketing.

Is there real business value behind the hype of SOA?

The ROI Guy

Introduce Service Oriented Architecture, or SOA, with promises to change the way that IT and business work together, creating a services-centric application and IT infrastructure. At the core of SOA is an understanding by all stakeholders of specific business process steps in order that the services be aligned and applied to automate these steps, and providing an infrastructure that is virtualized – assembled flexibly to support changing business demands, growth and innovation.