Remove Customer Service Remove Education Remove Objections Remove Software
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Do You Ensure a Smooth Running Customer Service Department?

Smooth Sale

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Sometimes the wait for customers is extraordinarily long, and on occasion, the line drops to begin again.

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Sales and customer service have more in common than you might think

Salesmate

Sales and customer service were once considered completely different areas of business – divided into two different departments, each having different goals, objectives, and strategies. Traditionally, sales teams would bring in new customers, while customer service teams were expected to take care of them.

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Informal vs. formal learning: What’s the difference?

BrainShark

Organizations looking into employee education programs, professional development tools like sales enablement software, or learning management systems (LMS) often wonder whether formal or informal learning, or some blend of the two, is right for their teams. . Related: The Best Enterprise LMS 2.0 for Training and Knowledge Retention.

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Top 5 Mobile CRM Benefits for Your Enterprise Business

Apptivo

Location-Based Insights: Following a client meeting, the Mobile CRM software creates reminders for follow-up tasks. Instead of being limited to their workstation, employees can use the Mobile CRM software to input new leads on the spot, set up follow-up reminders, and even request guidance from colleagues in real time.

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What is a customer profile in CRM? Definition, benefits and customer profiling

Apptivo

A customer profile describes a particular class of a customer. The customer profiles within the CRM software will be highly helpful in tracking and monitoring existing and potential customers. There are some essential elements that need to be included in the customer profile. Help understand the customers.

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What is customer relations – Importance and tips to improve.

Apptivo

What is customer relations? Who is responsible for customer relations in a company? Why is customer relations important? Customer relations vs Customer service. Steps to take to build lasting customer relations. 5 Tips to improve customer relations. Customer relations vs Customer service.

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How to Create a Structured and Scalable Sales Process

Highspot

Handle Objections Part of the sales process is to handle and overcome objections. It involves listening to and discussing your customer’s concerns. Common objections can relate to competition, cost, or timing. These could range from increasing revenue to expanding market share or improving customer retention.