Three Customer Service Secrets—True or False?

Mr. Inside Sales

How would you rate your cell phone company’s customer service? Customer service basics are a part of all inside sales positions. Good customer service isn’t as much about personality as it is about learning and consistently using a set of proven skills.

Customer Service and Inside Sales Team are NOT the Same Thing!

The Sales Leader

Today I’ll look at the issues that differentiate the customer service team from the sales team. Today I’ll look at the issues that differentiate the customer service team from the sales team. Podcast Series: The Sales Leader Customer Service

Inside Sales Jobs Role

The Digital Sales Institute

What does the future hold for the inside sales jobs role for a salesperson and will its job description come to mean anything more than facilitating a customer’s purchase. What will the inside sales jobs role look like in three-to-five years? The Sales Consultants.

Inside Sales Power Tip 102 – Clarify Value

Score More Sales

Sales pro, when you are a consumer, do you make quick decisions after being very clear of the pros and cons of the purchase you are about to make? For some reason, we tend to assume that others understand how very valuable our company, its products, and its services are.

Are Inside Sales and Consultative Selling Mutually Exclusive?

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan I don''t write about Inside Sales as often as I should. It''s important to separate inside sales into its 5 most common forms: As a replacement for traditional outside sales.

PowerViews with Bob Perkins: Inside Sales is Here to Stay

Pointclear

My guest today is Bob Perkins, Founder of AA-ISP and Vice President of Inside Sales at Merrill Datasite. Bob shared his perspective on how inside sales strategies have grown in popularity as companies strive to improve customer service and boost sales as efficiently as possible.

How Significant is the Migration to Inside Sales?

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan. Last week I led our annual Sales Leadership intensive and hosted the best group of sales leaders to ever attend the event. Chad Burmeister , who is well known throughout the inside sales community, was one of the attendees.

The Fundamentals of Great Customer Service

SalesGravy

In today’s inside sales environment, customer service reps wear many hats. Often a blend between pure customer service, where reps take inbound calls from existing and potential customers, to an order taking role where those same reps also take inbou

Why Did The Move from Outside to Inside Sales Take So Long?

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan Eventually, most antiquated models are replaced by more up-to-date, efficient, and sometimes exciting models. Outside sales is being replaced by inside sales but not in the way that most people think.

The True Value of Exceptional Customer Service & “Moments of Truth”

Jonathan Farrington

But today I want to discuss one of my most favorit topics – customer retention – because believe me, it is set to become the differentiator between success and failure for most commercial organizations. So what is the value of good customer service?

The “What” and the “How” Of Stand-Out Customer Service – Average Doesn’t Do It Anymore!

Jonathan Farrington

Harmonious relationships with customers and colleagues are essential to service success, because providing outstanding customer service is primarily a team effort. For excellent customer service to exist, it has to be practiced on an internal basis.

Inbound Sales are Heading Out | Sales Strategies

The Sales Leader

In the next 5 years, we are going to lose 33% of all inside sales jobs that are focused on order taking, and I estimate that over the next 10 years, all of those jobs will be gone for good.

Factor 8 Is Hiring Inside Sales Trainers!

Factor 8

Factor 8 is hiring bad-ass sales coaches! If helping reps improve is your favorite part of the job, you love to train and call coach, and you agree that inside sales is harder than field sales…read on! For the first time in ten years, Factor 8 is offering a chance to join our amazing team of high-energy, expert Inside Sales Advisors and Trainers as full-time trainer employees or contractors. Not field sales you guys, not customer service.

Legal Intake: The Key to Increasing Conversion Rates

Mr. Inside Sales

My answer is always the same: sales skills and best practice selling techniques are transferrable. Core inside sales skills and strategies work in all industries (that is why they are foundational) and can be adapted to work effectively in other industry.

3 Reasons Storytelling Skepticism creates Decision Making Mistrust

Babette Ten Haken

When storytelling skepticism creates decision making mistrust, your storytelling strategy falls short of convincing customers to do business with you. Sometimes, even a live inside sales person calls the individual downloading the asset. Will customers be prepared?

What is a Call Disposition, and How Can Measuring it Increase Sales ROI?

RingDNA

They include statuses like, “demo scheduled,” “left voicemail”, and even “no longer in service.” In fact, customer service teams have actually logged call dispositions for years, […]. The post What is a Call Disposition, and How Can Measuring it Increase Sales ROI? appeared first on RingDNA Inside Sales Software & Enterprise Telephony for Salesforce. Inside Sales Sales Strategy Call Dispositions disposition metrics sales Salesforce

Debunking the Myth of "Inside Sales" | Sales Motivation and Sales.

The Sales Hunter

Mark’s Insights on SALES MOTIVATION. Sales Articles. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Retail Sales Trends. Debunking the Myth of “Inside Sales” Jan 26, 2012. When somebody tells me they do inside sales, I want to choke. “Inside sales” makes it seem like people are locked into a room and nobody leaves until a sale is made.

5 Questions Every Account-Based Marketing Pro Has Answered

Velocify

Sales has been targeting contacts at key accounts for decades. On the marketing side, account-based marketing (ABM) has gained major traction, becoming a key strategy to better align with sales and close quality deals. Create Profiles for Each Ideal Customer. Sales stages.

How I Don’t Care May Have Your Loyal Customers “Gone With the Wind”

Increase Sales

” As I am the customer from Hades and a fairly loyal customer to certain establishments including this one (maybe because of my background and education in customer service), my internal response was: I don’t care.

Why a Customer-First Approach Is Essential for Company Growth

Velocify

A customer-first approach is essential for company growth, and sales reps that put the customer’s needs first are rewarded with loyal customers, industry credibility, respect and referral business. The Sales Incentive for Prioritizing Customer Needs.

Sales CRM for Small Businesses with BIG Ambition

Velocify

With Leads360 Express, sales managers will gain more control, visibility and peace of mind. In fact, more than half of small business owner’s project sales will grow in the next year, according to a Bank of America Small Business Owner Report.

Your Current Sales Force Structure Costs You Sales Every Day

Sales Benchmark Index

This article is aimed squarely at the CEO or SVP of Sales who has tried (or considered) Inside Sales in the past. 18 days ago, I wrote another article on Inside Sales. Because if you don’t have an Inside Sales force, you are losing revenue every day.

EmployAbility Galway increases new hires by 87% since using OnePageCRM

OnePageCRM

Like many other recruitment services, the team at EmployAbility Galway knew they needed a better way to coordinate and build a process around employer interactions. EmployAbility Galway is an offshoot of mainstream recruitment services. Case study Featured Inside Sales SMB / SME

Why Telemarketing Remains the Unsung Hero of Lead Generation

The Sales Association

Sharing best practices in sales and sales management www.salesassociation.org. She is the former Vice President of Telesales & Customer Service at Lotus Development, a subsidiary of IBM. How does a sales organization reconcile all of the options? Sales Jobs.

Why Did The Move from Inside to Outside Sales Take So Long?

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan Eventually, most antiquated models are replaced by more up-to-date, efficient, and sometimes exciting models. Outside sales is being replaced by inside sales but not in the way that most people think.

12 Sales Time Hacks so You Can Sell More

Score More Sales

Want to know some of the top time hacks that sales reps can use to get more done? I recently did a webinar on being more productive in sales with Velocify. Below are 12 of the top time hacks you can put in place to grow sales.

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Blast Off of the Sales Tech Stack: An Interview with Holger Schulze

DiscoverOrg Sales

Holger Schulze is an experienced B2B tech marketer and advisor for SaaS, marketing / sales automation and cybersecurity vendors. Recently, DiscoverOrg sat down with Schulze to uncover the momentum sales technology has gained over the past 12 months. Where do sales organizations focus?

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This is the One Thing Missing from the New Way of Selling

Understanding the Sales Force

Understanding the Sales Force by Dave Kurlan I subscribe to several newsletters written by medical doctors who practice natural medicine. I read most of the other sales blogs too. And the misinformation is killing sales forces. It''s being of value to the customer.

Change Your Sales Teams Bad Habits Before 2013

Sales Benchmark Index

42% is the average amount of time a sales person spends engaging with a customer. We all know improving selling time should increase sales. And what is the value I should receive by actually improving a sales person’s selling time in front of a customer? As a Sales VP, you need to understand how to get back more time. Below is a sample of the actual worksheet we gave to sales reps. Customer Issue Resolution. inside sales or strategic sales).

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The Future of Sales: Predictions from the “Nostradamus's” of Selling

Hubspot Sales

Chatbots, AI, machine learning -- sales, like other industries, is changing rapidly, thanks to technology. Where Will Sales Be in Five Years, and Where Has It Already Changed the Most? What will the sales function look like in three-to-five years? “It Sales has split.

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The Most Overlooked Job in Sales Operations

Sales Benchmark Index

Recently, I''ve been working with a client to analyze their customer data. Their recent shift to new finance systems and a sales restructure created added complexity. As a result, they''re considering adding the position of Data Steward to Sales Ops.

IBM Watson Now Smarter than When on Jeopardy

Score More Sales

When I was at the Smarter Commerce Global Summit in Nashville this year, I wrote about the news that Watson would be starting to use AI expertise to help in customer service applications. The post IBM Watson Now Smarter than When on Jeopardy appeared first on Score More Sales.

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In Sales Answering the Phone Is All About Time

Increase Sales

Years ago when I was an inside sales manager, I had this “thing” about answering the phone by the second ring. Fifteen out of 100 customers are handing up before they even speak with a salesperson or other agent for your small business such as a customer service person.

Survey 150

Collaboration for Mid-Market Sales Growth

Score More Sales

Many of the same ideas are rehashed daily within sales and customer service – and in accounting and operations. If you have an open environment where ideas can be shared your company has a good chance of using collaboration for sales growth.

Why CEOs Are Failing Account Based Sales Reps

No More Cold Calling

Are sales managers really at fault? You don’t hear that phrase very often anymore, but account based sales reps still carry a bag. percent of sales reps made quota in 2016. The problem is that many sales managers were raised in Sales 1.0 It’s not a sales department.

How to Write a Killer Resume (Part Four)

Mr. Inside Sales

Moreover, by taking just a little bit of time to customize your resume to the specific company you are applying to (it’s easy once you know how), you will make the hiring manager feel like your resume was written just for him/her. of Sales Safeco INC.”.

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A Simple Way to Increase Sales is to De-Pollute Sales Positions

Score More Sales

It was much clearer when the sales leader initially hired each sales person. They would have a sales role – either inside sales or outside sales, named accounts or other clear sales position. Some roles morph from sales into collections.

Sales Tech Game Changers: How to Improve Sales Enablement & Readiness

Smart Selling Tools

In this series, we ask Sales Tech Executives to describe how their solution can change a sales organization in a significant way. We call it Sales Tech Game Changers. Nancy: What are the top 3 ways your solution changes the game for a sales organization?

The New Competitive Advantage Is Elementary My Dear Watson

Increase Sales

Now some sales training coaching experts to organizational development consultants will focus on this new sales skill to increase sales or to new strategic systems wide continuous process improvement. There is one word in business that usually secures a negative reaction (has a tons and tons of baggage) and that is sales. How many times have those engaged in selling avoided the word “sales” or “salesperson” on their business cards?

What should you do when your sales team is underperforming?

Nutshell

It’s a tale as old as time: Your sales team isn’t meeting its goals. We’ve compiled six of the best strategies for improving sales rep performance based on real-world research and case studies so you can get back to hitting your benchmarks in no time: 1.