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A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? When you implement out-of-the-box software solutions to serve specific needs, are you limiting your focus? She is a member of SME, ASQ, SHRM and the National Speakers Association.

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5 Habits of the Best Salespeople

Sales and Marketing Management

Author: Rick Wong Whether you’re the CEO or a sales representative, you’re a seller. You know that in order for your company to be competitive, you’ve got to continually make new sales. Still, it isn’t enough to just make sales. They keep themselves very well-informed so they can educate customers on industry trends.

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Are Customer Acquisition Stories also Customer Retention Stories?

Babette Ten Haken

Do you know the story of what happens to clients, after that new contract lands in-house, for post-sale execution? If you plan to renew that contract at a later date, perhaps it makes sense to become invested in that post-sale story. Like the capital equipment and software found within Internet of Things environments.

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Why avoiding Story Context derails Sales Decision Making

Babette Ten Haken

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. is available on Amazon.com.

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Stephen Kelly – angel investor in Artesian – announced as Chair of Tech Nation

Artesian Solutions

In Artesian’s early startup days, we were fortunate enough to receive angel investment from several prominent industry titans, including Dr Steve Garnett the ex. With over 35 years leadership experience, Stephen led Sage to become the fastest-growing Top 10 cloud software provider with shareholder return of over twice that of the FTSE100.

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3 Industry40 Soft Skills catalyze Personal Development and Leadership

Babette Ten Haken

First, the industrial Internet of Things (Industry 4.0 or #Industry40) business environment includes processes, software interfaces, equipment and machinery and people. However, the pace and cadence of Change in Industry40 environments rapidly outdates software interfaces, processes and equipment. Develop Industry 4.0

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Why Your Employees are confused about their Customer Retention Roles

Babette Ten Haken

Just like the production lines during the Third Industrial Revolution, The Age of Mass Production. Except that, Today, Tomorrow and in the Future, customers do business in The Fourth Industrial Revolution environments. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. To “someone else.”.