Apptivo

DECEMBER 1, 2021

This statement is a powerful one that defines the complete relationship between a company’s employees and their customers. Employees bridge the gap between customers and a business. As a matter of fact, it emphasizes the key role employees play to bring in new customers and improve customer loyalty.

Retention 98

Retention Churn Customer Loyalty 98

Babette Ten Haken

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. One of the biggest differences has to do with how we acquire and then retain customers. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday.

Retention 74

Retention Customer SME Engineering 74

MTD Sales Training

MARCH 22, 2013

As a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Retention 275

Retention Video Customer Sales 275

Babette Ten Haken

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. Retaining Customers involves All Hands on Deck.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? Enjoy this blog post?

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Sell Integrity

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation. A 5-step roadmap to get you started.

Retention 82

Retention Strategy Customer Loyalty 82

Nimble - Sales

JULY 8, 2019

Customers just don’t buy your products; they buy your services more. Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue. Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue.

Retention 98

Retention Customer Revenue Industry 98

Nimble - Sales

APRIL 28, 2020

Did you know that 48% of customers are more likely to return to a website that is equipped with live chat? As a means to enhance customer service, live chat has taken the eCommerce industry by storm. The post How Chatbots and Live Chat Can Help Improve Customer Retention appeared first on Nimble Blog.

Retention 137

Retention Customer Customer Service Industry 137

Nimble - Sales

JULY 24, 2019

Customer retention is much more valuable than customer acquisition. According to Forbes, the success rate of selling to an existing customer is 60% – 70%, while the rate of selling to a new customer is only 5-20%. The post 10 Best Tips to Boost Customer Retention Rate appeared first on Nimble Blog.

Retention 88

Retention Customer Up-Sell 88

Babette Ten Haken

MARCH 28, 2019

Each of us has a customer retention superpower. And our unique qualities, actions, beliefs and behaviors keep customers glued to our sides, year after year. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. Subscribe to my blog.

Retention 72

Retention Ideal Customer Profile Customer SME 72

Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. First of all, customers continuously re-evaluate why they do business with us. And third, our actions consistently fall short of customer expectations. Here’s why.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Score More Sales

SEPTEMBER 27, 2013

Every day you can see examples of how big brands and small brands are blowing it when it comes to getting new customers and then retaining them. Go to a restaurant for the first time in hopes of having a high value customer experience – it is rare. Also, in their study, customer expectations were exceeded only 16% of the time.

Retention 254

Retention Company Customer Lead Rank 254

Nimble - Sales

SEPTEMBER 17, 2019

Whether you’re running a multinational agency or a small local business, you must have wondered how to properly retain your customers in the long run. Highly successful businesses understand the significant difference between customer acquisition and customer retention. When you focus on your […].

Retention 104

Retention Strategy Customer Marketing 104

Product Management University

NOVEMBER 3, 2020

Product managers, there’s never going to be a time where customer retention priorities and wallet share growth opportunities have more overlap, i.e., not at odds. The pandemic has forced a lot of businesses to go directly to their customer base for growth as new logos are harder to come by. Think about it.

Retention 98

Retention Exercises Customer Relationals 98

Crunchbase

DECEMBER 28, 2021

We are honored to feature and promote their contribution on the Crunchbase blog. As your business grows, you’ll undoubtedly need to bring new customers to your website and get them to make their first purchases. Overall, customer retention is just as—if not more—important than growing your existing customer base.

Retention 52

Retention Strategy Customer Top of Funnel 52

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. My One Millimeter Mindset blog post, “ Do Our Professional Labels create Positive Customer Experiences?

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Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. That habit creates a set of behaviors and expectations which impact how we best serve customers.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

Babette Ten Haken

JANUARY 18, 2018

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. After all, sales professionals are compensated for acquiring customers, not baby-sitting them, right? After all, sales professionals are compensated for acquiring customers, not baby-sitting them, right? Well, not so right.

Sports 74

Sports Retention Customer Compensation 74

MTD Sales Training

MARCH 22, 2013

As a sales person, I’m sure you are aware how important it is to develop a loyal client base as this will provide a great level of security for your business through the down periods that all. [[ This is a content summary only. Visit my website for full links, other content, and more! ]].

Retention 120

Retention Video Customer Sales 120

Babette Ten Haken

MAY 23, 2018

Consider the impact of customer micro experiences on your overall rate of customer retention. This phrase often refers to business-to-consumer (B2C) marketing activities, including retail spaces created for specific customer niches. Often, the primary catalysts for customer retention are hidden within the organization.

Retention 55

Retention Customer SME B2C 55

Babette Ten Haken

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. That “something” completely disrupts customer experience equilibrium. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution?

Retention 62

Retention Strategy Customer SME 62

Babette Ten Haken

NOVEMBER 29, 2018

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . You have an A, B and then Z model.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

AUGUST 20, 2018

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Yet, these bold, splashy stories, which our marketing departments love, leave the customer’s biggest question unaddressed: “Will you forget about taking good care of me, once I sign the contract?”. Think about it.

Retention 51

Retention Customer SME Industry 51

Babette Ten Haken

APRIL 4, 2018

Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. However, the first step in pivoting customer retention pain into business success is a function of how you “see” customer retention.

Pivotal 65

Pivotal Retention Customer SME 65

Babette Ten Haken

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention.

Retention 61

Retention Customer Hiring SME 61

Selling Essentials RapidLearning Center

FEBRUARY 17, 2021

But did you know that when talking to customers, you may be navigating iceberg-filled waters? Imagine this scenario: You’re reviewing the account of a big, longtime customer. OK,” your customer says. “I Three weeks later, this customer calls you up to say that she’s taking her business to a competitor. Blindsided.

Retention 59

Retention Customer Journal Call-back 59

Babette Ten Haken

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Let’s face it.

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Babette Ten Haken

SEPTEMBER 24, 2018

If you practice a hopscotch client retention strategy, do not get your hopes up. When your organization embraces a hopscotch client retention strategy, you color within the lines. When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? Yes, I know.

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy SME 221

Babette Ten Haken

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Consider that the same outcome can be true, as a result of the customer stories you capture. Enjoy this blog post?

SME 69

SME Retention Ideal Customer Profile Hiring 69

Babette Ten Haken

JULY 5, 2018

Where do you stand when it comes to customer experience mid year? And is this inconsistency reflected in the rate of customer churn and customer retention, mid year? Too many professionals wait until the official “numbers” are available to realize that they blew it with their customers. You know that.

Retention 56

Retention Customer Churn SME 56

SugarCRM

JANUARY 14, 2020

Did you know that it’s seven times more expensive to acquire a new customer than it is to retain an existing one? How about that a 10% increase in customer retention yields a 30% rise in the value of your company? Grow Your Business From Within By Improving Customer Retention.

Retention 36

Retention Tools Lead Rank Lead Scoring 36

Babette Ten Haken

DECEMBER 10, 2018

These 5 little One Millimeter Mindset workplace collaboration blog posts wrap your brain around the notion that collaboration no longer is a “nice to have” soft skill. We end up serving our customers, better and better, as well. And creating remarkable customer-focused experiences. Enjoy this blog post? And guess what?

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

DiscoverOrg Sales

MAY 12, 2016

So, we recently published a blog entitled, “ What You Won’t Learn from Books About Sales ,” and now here we are sharing our favorite books and blogs that can make your better at inside sales. With that said, here are 5 of the books and blogs we love. In addition to her book, you can also find her insights online on her blog.

Inside Sales 120

Inside Sales Ideal Customer Profile Lead Rank Account Based Marketing 120

Babette Ten Haken

JULY 3, 2018

This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. How Collaboration Experiences impact Customer Experiences [link]. Innovative Collaboration Cultures evolve Customer Experience [link]. Subscribe to my blog. What are you waiting for? Contact me.

SME 53

SME Retention ACT Customer 53

Babette Ten Haken

JULY 2, 2018

This midyear professional innovation blog post review reflects the top 5 blog posts that readers find most relevant, valuable and impactful to their professional development trajectory. Enjoy these top 5 professional innovation blog post picks from readers. Subscribe to my blog. Refresh and recalibrate your brain.

SME 53

SME Retention Motivation Meeting 53

BuzzBoard

JANUARY 8, 2024

Elevating customer engagement within this landscape requires more than just transactions—it demands a personalized touch that resonates deeply with every small business individually and connects back to the local community they serve and thrive in. This ensures that customers receive content that is relevant and engaging at any given moment.

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Customer Loyalty Small Business Small Business 104

Smooth Sale

MAY 6, 2024

Our guest blog offers insights on critical investments to consider, including fun ways to spruce up your business. Your website, online storefront, and social media are often the first touchpoints for potential customers, and a substandard digital experience can be a significant turnoff.

Ideal Customer Profile 103

Ideal Customer Profile Real Estate Hiring Networking 103