Smooth Sale

DECEMBER 14, 2023

My Story Sales Depend Upon Customer Care Excellence As a former salesperson, I would ask each new prospective client how they prefer to work with their sales representatives and what standout qualities they seek from the salesperson and the company itself. My question set my prospects back on their heels in complete surprise.

Customer 78

Customer Policies Loyalty Call-back 78

Zoominfo

JANUARY 12, 2021

Traditional marketing content is still important, but when it comes to things like promotion, product pushes or industry news, social network sites are the place to be (because it’s where your potential customers are). In fact, 65% of people aged 18-34 believe that social media is an effective channel for customer service.

Social Media 100

Social Media Media Strategy Benefit 100

Jeffrey Gitomer

APRIL 16, 2013

real world connection strategies to eliminate cold calling. Visit existing customers. Ask your informal network of connections to recommend customers. Network face-to-face at the highest level possible. You’ll have the potential to gain fifty “cold call” connections each time you speak. No cold call needed.

Cold Calling 233

Cold Calling Face-to-face Trade Show Referrals 233

The Sales Hunter

SEPTEMBER 3, 2013

The beautiful thing to them is when tomorrow comes, they don’t remember where they left off the day before, so they go back to preparing to prospect. Blog Closing a Sale Cold-Calling Consultative Selling Customer Service leadership Networking Prospecting Sales Motivation discount discounting prospect prospecting sales prospecting'

Discount 238

Discount Cold Calling Consultative Selling Follow-up 238

Jeffrey Gitomer

AUGUST 10, 2011

Offer to call back or come back in a few days? Meanwhile you’re pissed off, you’re off balance, and about to make a bad choice – PLUS you’re mentally blaming the customer for his indecisiveness. Customer Loyalty. Networking. I need to think it over for a few days.” ” RATS!

Hiring 297

Hiring Training Social Media Loyalty 297

Jeffrey Gitomer

AUGUST 31, 2011

“What Should I Say When The Customer Calls And He’s Mad As Hell?” ” You can say, “I apologize,” but that’s not what the customer is looking for. EPILOG: Follow up with a personal call and a personal note of thanks. Customer Loyalty. Networking. Online Training.

Hiring 318

Hiring Customer Social Media Loyalty 318

Miller Heiman Group

DECEMBER 8, 2020

Recently, the Technology & Services Industry Association (TSIA) honored several technology companies that earned certification in Support Staff Excellence (SSE) for 2020 at its TSIA Interact Virtual Technology & Services event. How Alcatel Continued Delivering Exceptional Customer Service in 2020.

Company 64

Company Customer Face-to-face Customer Service 64

Zoominfo

MARCH 27, 2018

A quarter of Millennials are fully engaged customers, and their engagement is highly dependent on technology ( source ). Customer service interactions over Twitter have increased 250% in the last two years ( source ). On average 29% of B2B customers are fully engaged ( source ). Successful Customer Engagement.

Customer 196

Customer Consumer Channels Customer Service 196

Smooth Sale

JULY 7, 2023

Today the experience was one going back a few decades. But on the way back with the same airline, the experiences were different, and the fee was considerable. After so many years, it is curious why the airport went back in time with older technology instead of the others. Upon realizing the extra traffic due to the U.S.

Airlines 78

Airlines Loyalty Travel Hiring 78

Smooth Sale

APRIL 11, 2022

If you’re not sure where to find a reputable accountant, start by asking other small business owners in your network for recommendations. Customer Service. Providing excellent customer service is one of the most important things you can do for your business. Call Center Services.

Outsourcing Services 78

Outsourcing Services Hiring Social Media Engineering 78

The Sales Hunter

DECEMBER 2, 2011

Sales Call Best Practices. Networking. At the end of each day, look back and congratulate yourself for the most significant thing you accomplished that day. Avoid them completely if possible, and if you are exposed to them, immediately seek out someone positive to move you back to a positive outlook. cold calling.

Motivation 275

Motivation Training Hiring Ideal Customer Profile 275

Smooth Sale

AUGUST 31, 2022

One may benefit from offering cut-price deals, while another may find that providing a more customized service helps them to attract higher-paying customers. The best approach for your business will likely depend on many factors, including your industry, target market, and product or service you offer.

Small Business 78

Small Business Small Business Hiring Discount 78

SocialSellinator

SEPTEMBER 23, 2021

Between invoicing customers, acquiring new leads, and managing your staff members marketing your business is a challenge that requires time and energy. With social media marketing networks, such as Facebook, and Snapchat, you can get that extra boost for your marketing department. So, where do you find that extra push?

Paid Content 145

Paid Content Small Business Small Business Facebook 145

Smooth Sale

OCTOBER 11, 2021

Like providing excellent customer service, we are to communicate our value-add to attract additional interest and sales. ’ Upon making it a friendly call to let a person know we were thinking about them and wanted to check in to see how they are doing their response is generally more congenial. On The Back End.

Ideal Customer Profile 78

Ideal Customer Profile Hiring Quota Call-back 78

Hubspot Sales

JUNE 6, 2022

Sales reps run into trouble when they try to go into a call totally cold. LinkedIn has become a staple of prospect research — it has a case for being the most centralized, effective platform for gathering valuable information on potential customers. The Company’s Twitter Account. Their Competitor's Press and Media Releases Pages.

Research 127

Research Prospecting Face-to-face Twitter 127

Sales and Marketing Management

JUNE 4, 2017

Specifically, Lawson’s senior management team members spend one day every month on the road with salespeople conducting Salesperson Ride-Alongs to call on customers, and listen to sales representatives’ ideas, concerns and challenges. A critical component of this quarterly call is reserved time for live Q&A.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

Jeffrey Gitomer

APRIL 19, 2011

It’s often smart to look back at the first time you got an demonstration of the product. Customer Loyalty. Networking. For all requests and questions, including reprint permission, please call 704/333-1112 or email us. Einar Wus says: April 22, 2011 at 8:49 am. Good tips Jeffrey! Thank you very much! Categories.

Hiring 316

Hiring Social Media Loyalty Referrals 316

Hubspot Sales

OCTOBER 5, 2021

How to Get Past the Gatekeeper When Cold Calling. Callen adds, "I find when you do this, gatekeepers will usually open up a bit more, and are more willing to give information as to when you should call back or the best way to reach the decision-maker.". Let's dive in. Treat the gatekeeper as a resource, not an obstacle.

Gatekeeper 128

Gatekeeper Decision Maker How To Cold Calling 128

Jeffrey Gitomer

OCTOBER 4, 2011

If you make a big sale and the customer calls for help and gets a grump in accounting or shipping, you lose. Get back to profitability. Be prepared to tell the customer what you can do, not what you can’t do. People are calling – they want to buy and need help. Make certain that everyone can help whoever calls.

Training 166

Training Hiring Social Media Loyalty 166

Sales Evangelist

DECEMBER 10, 2019

Ivy had a great head for business, was able to network well, could make things happen and managed the administrative details of their work. What she was lacking, however, was the customer service skills. She felt happy knowing she brought in more customers to the store and to the bar. She went to live back with Ivy.

Facebook 96

Facebook Call-back Customer Service Twitter 96

Smooth Sale

JULY 12, 2022

The Worst Possible Customer Service. The Better Customer Service for the Return Flight: The Sales Success Ingredient. No announcement in bold letters, no phone call, plus no notice came our way to catch our attention. Until the very end, the experience was the all-time worst customer service.

Airlines 78

Airlines Hiring Hotels Customer Service 78

Jeffrey Gitomer

DECEMBER 16, 2011

Tweet Share We are in the year 2011 and it’s amazing to me that people are still cold calling, leaving voicemails, asking for appointments, and, in general, trying to pull out their Felix the Cat tricks that were dead and gone the moment the Internet reached awareness. (No Why on earth would someone return your cold call voicemail?

Hiring 194

Hiring Cold Calling Closing Social Media 194

Jeffrey Gitomer

MAY 27, 2011

Or did you continue to encourage – continue to cheer them on until they finally took those first steps – and then celebrate with hugs, kisses, photographs, and phone call to anyone or everyone who would listen? When someone’s down, you may have the words they need to hear to get back up. Customer Loyalty.

Hiring 315

Hiring Social Media Loyalty Cancellation 315

Smooth Sale

JANUARY 25, 2022

He believes that customer service is key to long-term business success. And as this pandemic continues to ravage the world, they persist in learning and optimizing as the situation calls for it. The foodservice industry took a massive hit back in 2020. Financial Discord.

Hiring 78

Hiring Lead Rank Face-to-face Conference 78

The Sales Hunter

NOVEMBER 18, 2011

Sales Call Best Practices. Networking. If you close or cut your hours or simply coast during the holidays, what kind of customer service are you truly providing and how many sales are you truly missing?! When put that way, closing or cutting back during the holidays doesn’t look like too appealing on your part.

Ideal Customer Profile 196

Ideal Customer Profile Hiring Negotiation Facebook 196

Hubspot Sales

DECEMBER 6, 2022

Formal partner programs provide one of the more effective avenues for connecting you with other organizations in your ecosystem — but you don't necessarily need one to work with those kinds of companies and leverage that network effectively. You don’t want to send customers or prospects to businesses that won't put them first.

Closing 99

Closing Ideal Customer Profile Scale Referrals 99

The Sales Hunter

FEBRUARY 23, 2012

Sales Call Best Practices. Networking. Leaders create both formal and informal communication networks within their organization. Leaders recognize that establishing and nurturing mentoring networks is essential in high-performing organizations. cold calling. customer service. networking.

Ideal Customer Profile 203

Ideal Customer Profile Negotiation Hiring Facebook 203

The Sales Hunter

NOVEMBER 25, 2011

Sales Call Best Practices. Networking. You have bad sales calls you have to bounce back from quickly, just as they have bad games from which they have to bounce back. You have amazing sales calls with amazing results, just as they can complete the pass no one expected. cold calling. customer service.

Ideal Customer Profile 190

Ideal Customer Profile Face-to-face Negotiation Hiring 190

The Sales Hunter

FEBRUARY 25, 2012

Sales Call Best Practices. Networking. You have been working your tail off trying to close this one client, and just when you think that moment is going to come, the client delays or backs off all together. Call your best customer! Whatever you do, don’t call your spouse, significant other or mother!

Closing 184

Closing Ideal Customer Profile Negotiation Hiring 184

The Sales Hunter

MARCH 2, 2012

Sales Call Best Practices. Networking. Our customers don’t care about our problems, they care about their problems. Customers are buying confidence. We never know when the next phone call made will open the door to the biggest sale made. Our customers determine your level of success. cold calling.

Motivation 247

Motivation Hiring Ideal Customer Profile Negotiation 247

Apptivo

MAY 31, 2022

What is customer relations? Who is responsible for customer relations in a company? Why is customer relations important? Customer relations vs Customer service. Steps to take to build lasting customer relations. 5 Tips to improve customer relations. Customer satisfaction. Introduction.

Relationals 52

Relationals Customer Lead Rank Lead Scoring 52

The Sales Hunter

DECEMBER 16, 2011

Sales Call Best Practices. Networking. Regardless of what you did or did not do, never allow yourself to end the day without thinking back on the day and celebrating whatever it was you did that you felt was the most successful thing. cold calling. customer service. networking. Sales Articles.

Motivation 211

Motivation Hiring Ideal Customer Profile Journal 211

Jeffrey Gitomer

MAY 9, 2011

Let’s be kind and call it “sales underachievement.” When you have the pressure to sell, the prospect senses it, and backs off. Customer Loyalty. Networking. For all requests and questions, including reprint permission, please call 704/333-1112 or email us. Is it the economy or is it YOU?

Hiring 306

Hiring Social Media Cancellation Loyalty 306

No More Cold Calling

JULY 30, 2015

Here’s what you might have missed from No More Cold Calling this month. But great customer service doesn’t have to come at the expense of employee well-being or innovative thought. That’s been one of No More Cold Calling’s themes for July, and we’ve published several great blog posts about the importance of unplugging.

Referrals 120

Referrals Hiring Cold Calling Call-back 120

Smooth Sale

MARCH 5, 2022

In my first two weeks, I’d tagged along on sales calls with several senior sellers from my branch office. As we went around the room and introduced ourselves, some representatives humble-bragged about all the cold calls they’d already made. Cold calls? I call that Selling In. It was my very first sales job.

Hiring 78

Hiring Cold Calling Social Media Face-to-face 78

The Sales Hunter

DECEMBER 27, 2011

Sales Call Best Practices. Networking. Use the tail-end of 2011 and the first few days of 2012 to network like mad. Best thing of all is many times it means the customer or prospect will call you to do business. I like this, because in my book, a customer who calls you is a full-profit customer.

Motivation 213

Motivation Hiring Ideal Customer Profile Negotiation 213

Hubspot Sales

JUNE 8, 2021

There's the hustle to find leads, the hundreds of calls, and the high of delivering a flawless pitch. This process means SDRs typically aren't held to traditional quotas but to the number of calls they make or qualified leads they gather. Experience in customer service and computer skills will make your resume stand out.

Hiring 104

Hiring Salary Top of Funnel Commission 104