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9 Can’t-Miss Customer Service Conferences in 2019

Lessonly

Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. Speakers: Each event will feature a variety of speakers from keynotes to customer panels. Smart Customer Service.

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7 Ways to Level Up Your Support with Customer Service Training Software

Lessonly

Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software. Think back to your most recent workplace training.

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Link Sales Training to Your Organization’s Strategic Goals

Allego

This article is a recap of a presentation by Frank Cespedes , Strategy Expert and Senior Lecturer at Harvard Business School, at Allego’s 2019 customer conference. About $1,500 is spent per rep on sales training, 20% more per capita than to train any other type of employee. Too Many Goals. Connecting Sales with Strategy.

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How to Craft a Successful Sales Environment

Hubspot Sales

It was an intense environment — we traveled all around the country playing other teams in decked out conference centers and stadiums. Studies have shown that happy, motivated people work harder, stay in their jobs longer, and make their companies more successful. When I was in school, I played club volleyball. Your team needs both.

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Why Sales Decisions Rooted in Real Empathy Are Key

Crunchbase

Consider the irony: In May 2020 Pepsi released a study on consumer perceptions of brand empathy, but very few consider Pepsi to be an empathic brand right now because of poor decisions it made in 2017. My friend Andy Paul challenges companies that claim they are going to “lead with empathy.” Putting Theory Into Practice.

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Adopting artificial intelligence in your sales process

PandaDoc

Developing an AI strategy should involve identifying pain points, setting goals, assessing infrastructure, calculating ROI, researching solutions, piloting tools, training staff, and tracking performance. Improved sales coaching and training Rely on AI reviewing sales calls and interactions to identify areas of improvement and best practices.

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7 Tips for Optimizing Your Small Start-Up Business Operations

Smooth Sale

For example, a study could be anything from organizing an upcoming conference, updating documentation for the company’s website, or even sending out emails and making phone calls on a specific topic. Hence, there is no confusion in the future regarding what exactly will transpire during each conference call.