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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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What is Data as a Service (DaaS)?

Zoominfo

Data is the foundation of business in the 21st century. But as the velocity, volume, and variety of data increases, even the most advanced enterprises are struggling with inaccurate data that doesn’t provide actionable insights. DaaS is a suite of products and services that create an end-to-end data management platform.

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How Small Business AI Investments Impact Digital Marketing Agencies

BuzzBoard

But what does this mean for digital marketing agencies catering to this small business segment? Slack) Below are some of the AI tools/trends that can elevate operations, uncover insights, and improve experiences for small businesses: Chatbots: AI-powered chatbots are gaining popularity for automating customer service and sales interactions.

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5 Roles Sales Decision Makers are Looking to Fill in 2023 [New Data]

Hubspot Sales

About 46,600 openings for securities, commodities, and financial services sales agents are projected each year, on average, over the decade. While the position is in high demand, this type of salesperson has to have extensive technical knowledge to sell a product or service B2B to prospective customers.

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7 Must-Have Automated Documents for Sales Success

Data accessibility aside, teams continuously struggle with manual processes for document generation. Companies are increasingly implementing technology to bring efficiency to their workforce. Learn why automating your documents is key to sales success.

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45 Top YouTube Channels for Marketing Professionals

Zoominfo

The concept of using a search engine to learn about a certain topic or find an answer to a question isn’t new. Today we’re closing out this three-part series with a post for our marketing audience. So, if you’re on the hunt for new marketing resources, look no further. 1. Marketing 360. 2. Duct Tape Marketing.

Channels 220
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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Building a successful virtual sales engine also may require shifting the mindset of the sales staff.

Lead Rank 339