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Customer Service Skills: Can You Repeat That? 

Lessonly

This is what most people think of when they think of customer service. I’m here to tell you that this is what it feels like some days, but in my almost 10 years of customer service experience, it’s way more than that. The customer is always right, view page 135 of your customer service training manual.” ) Sound familiar?

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How the Utility Industry Can Use CRM to Double-Down on Customer Experience

SugarCRM

A digital ‘whirlwind’ is blowing strong and furious across many industries, but for the utility industry, that’s just the tip of the iceberg. Many companies are now turning to their CRM to help both aid in customer retention and prevent customer churn. Analytics and metrics.

CRM 26
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The Monthly Rundown: Startups to Watch from Shamus the Sales Guy

Crunchbase

As a Crunchbase veteran, I am constantly looking out for interesting industry trends, developments and startups on the rise to get ahead of the game. Industry: Cloud Security, Cyber Security. Industry: Artificial Intelligence, Enterprise, Apps. Industry: Health Care, Medical. Industry: Compliance, Privacy.

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How to Increase Profit Margin: 5 Strategies for Any Business

Hubspot Sales

Here, we'll take a closer look at how to increase profit margin, go over what typical profit margins look like by industry, and see how you can gauge how solid yours is. Evaluate your marketing strategies and service infrastructure to see if you can improve how you attract and retain customers. Ways to Increase Profit Margin.

Margin 103
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The 18 Best Places for Sales Reps to Research Prospects [Expert Tips]

Hubspot Sales

If you have a pulse on how their industry peers are performing, you can frame your pitch with a special sense of urgency — you can pin down the company's current place in its market and give yourself the space to demonstrate how you can improve it. For example, maybe 40% of their reviews mention their poor customer service.

Research 127
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What you Need to Know to Start an Online Retail Business

Hubspot Sales

Pick an industry. What industries am I most familiar with, and what are some popular trends within it? What does pricing look like across your ideal industry? Take the time to know what your preferred industry is like and determine whether you can carve out a place in its competitive landscape. What do I love to do?

Retail 93
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SaaS Revenue Model: How to Adopt One to Boost Recurring Revenue

Hubspot Sales

If you can deliver a superior experience backed by superb customer service, your clients will talk to other businesses in their industry, in turn making it possible to leverage word of mouth into additional revenue opportunities. Cross-selling is also critical. How to Forecast SaaS Revenue. SaaS Revenue Model Template.

Revenue 93