Babette Ten Haken

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Consequently, retaining the clients you acquire today and those you target tomorrow drives the future of your innovative customer retention strategy. Five questions for moving one millimeter forward towards an innovative client retention strategy.

Retention 134

Retention Strategy Customer Scale 134

Pipeliner

MARCH 9, 2021

Many of us in sales feel the same way as we rise and recover from the tornado that was COVID. Your large transportation logistics client that generated 80% of their revenues from the airline industry saw its customers like Virgin Australia, Trans-State, Avianca and Compass simply disappear. Client retention – now, more than ever.

Retention 98

Retention Airlines Transportation Account 98

Babette Ten Haken

AUGUST 23, 2018

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. Customer retention matters when it is time to renew that contract.

Retention 154

Retention Customer Revelation Loyalty 154

Hubspot Sales

NOVEMBER 9, 2020

Business to Business , or B2B, sales occur between companies that sell products or services to other companies. While there are specific shared characteristics between all B2B sales, the industries they take place in require different levels of understanding and preparation on behalf of the salesperson. Fewer Customers.

Industry 117

Industry Buyer Persona Hubspot Retention 117

Salesmate

MAY 15, 2020

Customer retention is more budget-friendly than investing your time and money on finding new customers. Research done by the Harvard Business School proves that improving customer retention by 5% increases profit by 25-95%. Before we proceed further, we would like to dig deeper into customer retention. What are these metrics?

Retention 122

Retention Customer Loyalty Social Media 122

Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. For frontline sales managers, attributes like competency, quality of work, ease of execution, and length of contribution indicate reps’ overall job success, but you can’t rely on those inputs to tell you if they are personally satisfied.

Retention 100

Retention Sales Coaching Coaching Scale 100

Smooth Sale

JUNE 13, 2022

Attract the Right Job Or Clientele: Five Ways to Improve Efficiency in the Insurance Industry. Our collaborative blog provides insights into ‘Five ways to improve efficiency in the insurance industry.’ The insurance industry is a highly regulated and fragmented market. The insurance industry is no exception. Image credit.

Insurance 78

Insurance Insurance Industry Retention 78

Apptivo

DECEMBER 1, 2021

It includes customer conversion and customer retention. Customer conversion focuses on capturing new leads, moving them through the sales cycle, and finally, converting them to loyal customers. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business.

Retention 98

Retention Churn Customer Loyalty 98

Nutshell

SEPTEMBER 18, 2023

When you’re running a business, no matter which industry it’s in, the endgame is always sales and revenue. Ultimately, your company’s success is measured by how many sales you drive and how great your return on investment (ROI) is. But how should an industrial company like yours go about that process?

Lead Rank 62

Lead Rank Lead Scoring Industry Pipeline 62

Babette Ten Haken

APRIL 30, 2020

Developing virtual client retention strategies always is mission-critical. After all, there’s nothing like a global pandemic to catalyze that overdue alignment of Third Industrial Revolution business and hiring models with the dynamic, interconnected software and hardware systems of the Fourth Industrial Revolution.

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Closer's Coffee

OCTOBER 3, 2022

In many industries, the average sales tenure is less than two years.These numbers are staggering, especially for small businesses, where building relationships can significantly improve the odds of securing a sale and retaining that customer for the long-term. The Psychology Behind Sales Gamification.

Retention 52

Retention Hiring Motivation Competition 52

Pipeliner

OCTOBER 27, 2021

In sales, there’s a well-known cliché that states, “It costs five times more to acquire a new customer than it does to retain one,” and while that number may fluctuate depending on the industry you’re in, retaining customers is indeed easier than finding new ones. Customer retention is the key to success.

Retention 96

Retention Customer Analytics Churn 96

Babette Ten Haken

JULY 9, 2020

It just could be that client retention folks are the best salespeople in your company. Professionals involved in the post-sale care and feeding of newly-acquired customers. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients.

Retention 114

Retention Company Commission Churn 114

Pipeliner

JUNE 7, 2020

Which actions do companies often take for customer retention? People mistakenly assume that retention efforts benefit customers. For most sales organizations, customer retention is a perennial problem that no company can claim to have solved. Some ask, “which is better: acquisition or retention?”, All of these.

Retention 86

Retention Strategy Customer Churn 86

Babette Ten Haken

JULY 31, 2019

What do your customer retention stories sound like? Do you know the story of what happens to clients, after that new contract lands in-house, for post-sale execution? If you plan to renew that contract at a later date, perhaps it makes sense to become invested in that post-sale story. Then, take action here.

Retention 96

Retention Ideal Customer Profile Customer SME 96

Nimble - Sales

JULY 8, 2019

Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue. 90% of the major corporate industry […]. The post 10 Foolproof Steps to Boost Customer Retention appeared first on Nimble Blog.

Retention 100

Retention Customer Revenue Industry 100

Crunchbase

OCTOBER 21, 2022

I experienced these barriers firsthand when breaking into the tech sales industry, and that is what drives Us In Technology’s mission today. Starting a career in tech sales. He was a VP of sales for a small tech startup then; now he’s a sales VP with a major corporation.

Industry 126

Industry Hiring Intent Promotion 126

Sales Hacker

APRIL 19, 2022

In this article, I’ll outline the principles of compensation design , how to build sales compensation plans , and include resources to set OTEs and quotas that keep your reps happy and hungry for more. Why Sales Comp Planning is Key to Rep Retention. Who should be responsible for sales compensation planning?

Compensation 88

Compensation Retention Hiring Commission 88

Nimble - Sales

APRIL 28, 2020

As a means to enhance customer service, live chat has taken the eCommerce industry by storm. The post How Chatbots and Live Chat Can Help Improve Customer Retention appeared first on Nimble Blog. Until just a few years back, problems of slow response times and unhelpful answers were major obstacles to […].

Retention 137

Retention Customer Customer Service Industry 137

Babette Ten Haken

MAY 7, 2020

That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. The post Create a Flexible Client Retention Strategy as Clients Pivot appeared first on Babette Ten Haken. You are not alone. We are in this together.

Pivotal 93

Pivotal Retention Strategy Churn 93

Crunchbase

DECEMBER 28, 2021

But while every business must focus on acquiring new customers from their target audience, customer retention gradually assumes an even more important role when it comes to marketing and brand identity. Let’s take a look at five customer retention strategies you can use to win back lost sales and keep loyal customers for years to come.

Retention 52

Retention Strategy Customer Top of Funnel 52

Apptivo

OCTOBER 29, 2021

The development in science and technology gave rise to a distinct travel and tourism industry. The travel and tourism industry is a developing industry. The development of new transports has extended the capabilities of the travel industry. Evolution Of Travel Industry. and understand the benefits of a travel CRM.

Tourism 97

Tourism Travel Industry CRM 97

Apptivo

FEBRUARY 13, 2022

Customer service is an important aspect of the hospitality industry. In fact, one can state that customer service is synonymous with the hospitality industry. The hospitality industry is a broader category and it covers important areas like lodging, food and beverages, lodging, travel, and tourism.

Industry 52

Industry CRM Benefit Hotels 52

Sales and Marketing Management

JANUARY 31, 2021

Hiring and onboarding are an expensive undertaking, so companies are incentivized to train new sales reps quickly and ramp faster. But, many organizations tend to rely on these programs and miss the golden opportunity to continue upskilling sales reps throughout their time at the company. That’s where sales coaching comes in.

Sales Coaching 317

Sales Coaching Coaching Top of Funnel Hiring 317

Smooth Sale

SEPTEMBER 16, 2022

Attract the Right Job Or Clientele: Create A Unique Place to Be in The Wine and Dine Industry. Your Unique Place to Be in The Wine and Dine Industry. Stay Up To Date With Industry Trends. As any business owner knows, keeping up with industry trends is essential to success. The wine and restaurant industry is no different.

Industry 78

Industry Hiring Loyalty Trends 78

Babette Ten Haken

JANUARY 18, 2018

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. What could go wrong, post-sale? Besides, the post-sale care and feeding of those valuable clients is SEJ: Someone Else’s Job. We all know that customer acquisition costs as much as 5 times the cost of customer retention.

Sports 74

Sports Retention Customer Compensation 74

Babette Ten Haken

MAY 29, 2019

What does it take to create an impactful customer retention team? Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” Perhaps you read these questions and think: “creating a customer retention team isn’t even my job responsibility!” If so, think again.

Retention 69

Retention Outsourcing Services Ideal Customer Profile Customer 69

Sales Hacker

SEPTEMBER 28, 2021

In this episode of the Sales Hacker Podcast, we have Hakim Myers , Business Recruiter at Nextdoor , where he recruits for people, finance, and legal functions for startups. Join us for a revealing conversation on sales and talent from the perspective of a recruiter in an executive search firm. Subscribe to the Sales Hacker Podcast.

Retention 82

Retention Benefit Scale Hiring 82

Babette Ten Haken

DECEMBER 11, 2019

Telling uncomfortable business stories addresses a key, often unstated, component impacting client retention: skepticism. Also, they are realistic about what happens in that post-sale continuum. The post Uncomfortable Business Stories are Client Retention Stories appeared first on Babette Ten Haken. Let’s face it.

Ideal Customer Profile 85

Ideal Customer Profile Retention SME Face-to-face 85

Babette Ten Haken

FEBRUARY 28, 2019

I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Communication Disconnects negatively impact Customer Retention [link]. Do You have a Bright, Shiny Client Retention Strategy? [link]. A Potent Human Capital Strategy needs a Potent Customer Retention Strategy [link].

Retention 68

Retention Ideal Customer Profile Customer SME 68

Smooth Sale

MARCH 9, 2022

For The Healthcare Industry? Note: Our collaborative Blog asks and provides insights on the, ‘Do You Know The Success Secrets For The Healthcare Industry?’’. Although the title, ‘The success secrets for the healthcare industry,’ may sound limited to one industry, the success secrets insights apply to many. A Central Hub.

Industry 78

Industry Social Media Hiring Lead Rank 78

Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. Scenario 3: Post-sale customer support teams update us about various customer issues, but we rush to first call the customer, asking: “Is everything ok? ”.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? I’m so honored! Enjoy this blog post?

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

SEPTEMBER 19, 2018

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? Who actually owns the customer, pre-sale through post-sale? Out of sight. Out of mind.

Retention 75

Retention Ideal Customer Profile Customer Hiring 75

CloserIQ

MARCH 4, 2019

Adopting new sales technology is a big deal. Whether you’re looking to switch from non-VoIP to VoIP phone systems , get the latest sales engagement software, purchase or enrich a lead database, invest in LinkedIn Sales Navigator, or otherwise, you’re making a major commitment. How Sales Technology Impacts Recruiting.

Retention 61

Retention Hiring Sales Technology Sales Talent 61

Babette Ten Haken

NOVEMBER 29, 2018

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . And if your employees are confused, think about how their confusion translates.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

MARCH 28, 2019

Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. When we ask clients about our customer retention superpower, we often enter into an entirely different conversation about why clients value us.

Retention 72

Retention Ideal Customer Profile Customer SME 72