Babette Ten Haken

AUGUST 23, 2018

Do you have a customer retention scorecard? I offer the following three ways to improve the health of your customer retention scorecard. When you take ownership of not only acquiring, but retaining customers, you develop your own customer retention scorecard. Customer retention matters when it is time to renew that contract.

Retention 154

Retention Customer Revelation Loyalty 154

Hubspot Sales

NOVEMBER 9, 2020

While there are specific shared characteristics between all B2B sales, the industries they take place in require different levels of understanding and preparation on behalf of the salesperson. Industrial Sales are a type of B2B sale marked by characteristics that aren’t always significant in traditional B2B deals. Fewer Customers.

Industry 112

Industry Buyer Persona Hubspot Retention 112

Babette Ten Haken

APRIL 30, 2020

Developing virtual client retention strategies always is mission-critical. After all, there’s nothing like a global pandemic to catalyze that overdue alignment of Third Industrial Revolution business and hiring models with the dynamic, interconnected software and hardware systems of the Fourth Industrial Revolution.

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Apptivo

DECEMBER 1, 2021

It includes customer conversion and customer retention. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. Customer retention, on the other hand, concentrates on preventing existing customers from leaving your business. Customer Retention Rate Calculation.

Retention 98

Retention Churn Customer Loyalty 98

Smooth Sale

JUNE 13, 2022

Attract the Right Job Or Clientele: Five Ways to Improve Efficiency in the Insurance Industry. Our collaborative blog provides insights into ‘Five ways to improve efficiency in the insurance industry.’ The insurance industry is a highly regulated and fragmented market. The insurance industry is no exception. Image credit.

Insurance 78

Insurance Insurance Industry Retention 78

Pipeliner

OCTOBER 27, 2021

In sales, there’s a well-known cliché that states, “It costs five times more to acquire a new customer than it does to retain one,” and while that number may fluctuate depending on the industry you’re in, retaining customers is indeed easier than finding new ones. Customer retention is the key to success.

Retention 96

Retention Customer Analytics Churn 96

Babette Ten Haken

JULY 9, 2020

It just could be that client retention folks are the best salespeople in your company. The best (often uncompensated) salespeople in your company are your client retention folks. Client retention professionals course-correct clients. Have you developed a network of go-to client retention pros within your organization?

Retention 114

Retention Company Commission Churn 114

Nimble - Sales

JULY 8, 2019

Customer retention is the topmost priority for any company to increase its value, improve cultural norms, and boost revenue. 90% of the major corporate industry […]. The post 10 Foolproof Steps to Boost Customer Retention appeared first on Nimble Blog.

Retention 100

Retention Customer Revenue Industry 100

Nutshell

SEPTEMBER 18, 2023

When you’re running a business, no matter which industry it’s in, the endgame is always sales and revenue. But how should an industrial company like yours go about that process? Keep reading to learn how to manage a sales pipeline for an industrial company. Well, that’s just what we’re going to discuss.

Lead Rank 62

Lead Rank Lead Scoring Industry Pipeline 62

Sales Hacker

JANUARY 20, 2022

In this breakdown, we look at how sales coaching platforms can affect employee retention and how a dedicated program ultimately boosts rep engagement and job satisfaction – bettering your rate of voluntary turnover and saving you the expense of attrition. That’s when an investment in sales coaching comes in. Conclusion.

Retention 98

Retention Sales Coaching Coaching Scale 98

Babette Ten Haken

JULY 31, 2019

What do your customer retention stories sound like? Customer retention stories involve more than just how your products, features and services play out, over time. Especially in industries with longer purchase cycles, involving larger, more complex and longer-term investments. Then, take action here. is available on Amazon.com.

Retention 96

Retention Ideal Customer Profile Customer SME 96

Closer's Coffee

OCTOBER 3, 2022

In many industries, the average sales tenure is less than two years.These numbers are staggering, especially for small businesses, where building relationships can significantly improve the odds of securing a sale and retaining that customer for the long-term. Harvard Business Review estimates the annual turnover among U.S.

Retention 52

Retention Hiring Motivation Competition 52

Nimble - Sales

APRIL 28, 2020

As a means to enhance customer service, live chat has taken the eCommerce industry by storm. The post How Chatbots and Live Chat Can Help Improve Customer Retention appeared first on Nimble Blog. Until just a few years back, problems of slow response times and unhelpful answers were major obstacles to […].

Retention 137

Retention Customer Customer Service Industry 137

Cincom Smart Selling

SEPTEMBER 20, 2023

The same can be said for the digital future of the insurance industry, where there has been a steady, though uneven, march toward better systems, better processes and more empowered workers. As science fiction writer William Gibson once famously said, “The future is here—but it’s not evenly distributed.”

Industry 62

Industry Insurance Insurance Webinar Metrics 62

Cincom Smart Selling

SEPTEMBER 20, 2023

The same can be said for the digital future of the insurance industry, where there has been a steady, though uneven, march toward better systems, better processes and more empowered workers. As science fiction writer William Gibson once famously said, “The future is here—but it’s not evenly distributed.”

Industry 62

Industry Insurance Insurance Webinar Metrics 62

Babette Ten Haken

MAY 7, 2020

That is why, moving forward, my advice is to create a flexible client retention strategy. These are the conversations which a flexible client retention strategy is based upon. The post Create a Flexible Client Retention Strategy as Clients Pivot appeared first on Babette Ten Haken. You are not alone. We are in this together.

Pivotal 93

Pivotal Retention Strategy Churn 93

Smooth Sale

SEPTEMBER 16, 2022

Attract the Right Job Or Clientele: Create A Unique Place to Be in The Wine and Dine Industry. Your Unique Place to Be in The Wine and Dine Industry. Stay Up To Date With Industry Trends. As any business owner knows, keeping up with industry trends is essential to success. The wine and restaurant industry is no different.

Industry 78

Industry Hiring Loyalty Trends 78

Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? I’m so honored! Enjoy this blog post?

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Sales Hacker

SEPTEMBER 28, 2021

Why attrition and retention matter so much right now. People speak a lot more about retention and attrition and how data could potentially affect those different two subjects. Those things go a long way when you’re looking at employee retention. Hakim Myers: Attrition and retention. What You’ll Learn.

Retention 81

Retention Benefit Scale Hiring 81

Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. How can a collaborative customer retention strategy create more enduring – and endearing – customer experiences? Here’s why. Do these sound familiar?

Retention 83

Retention Ideal Customer Profile Customer SME 83

Selling Essentials RapidLearning Center

FEBRUARY 28, 2023

” She went on, “If there isn’t mobility in a certain part of an industry, employees can explore different functions, find overlap with their current skill set, and then add, tack, or stack on new learning and skills.” ” What’s this mean for learning professionals?

Report 52

Report Retention Survey Analysis 52

Smooth Sale

MARCH 9, 2022

For The Healthcare Industry? Note: Our collaborative Blog asks and provides insights on the, ‘Do You Know The Success Secrets For The Healthcare Industry?’’. Although the title, ‘The success secrets for the healthcare industry,’ may sound limited to one industry, the success secrets insights apply to many. A Central Hub.

Industry 78

Industry Social Media Hiring Lead Rank 78

Babette Ten Haken

NOVEMBER 29, 2018

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . And if your employees are confused, think about how their confusion translates.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Crunchbase

DECEMBER 28, 2021

But while every business must focus on acquiring new customers from their target audience, customer retention gradually assumes an even more important role when it comes to marketing and brand identity. Let’s take a look at five customer retention strategies you can use to win back lost sales and keep loyal customers for years to come.

Retention 52

Retention Strategy Customer Top of Funnel 52

Babette Ten Haken

SEPTEMBER 19, 2018

The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? Listen in on my latest customer retention video, to discover the answer to this question.

Retention 75

Retention Ideal Customer Profile Customer Hiring 75

Babette Ten Haken

MARCH 28, 2019

Each of us has a customer retention superpower. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. When we ask clients about our customer retention superpower, we often enter into an entirely different conversation about why clients value us.

Retention 72

Retention Ideal Customer Profile Customer SME 72

Sales Hacker

APRIL 19, 2022

Why Sales Comp Planning is Key to Rep Retention. By leveraging accelerators, you encourage superior performance, build rep retention amongst your elite performers, and inspire others to meet or exceed target. Coming up with an OTE and quota that reflect industry trends, reward reps, and are realistic presents a tricky balance.

Compensation 86

Compensation Retention Hiring Commission 86

Babette Ten Haken

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. More importantly, One Millimeter Mindset customer retention is about today and tomorrow, not yesterday. The following One Millimeter Mindset customer retention blog posts represent the top posts from 2017.

Retention 74

Retention Customer SME Engineering 74

Babette Ten Haken

JANUARY 18, 2018

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. We all know that customer acquisition costs as much as 5 times the cost of customer retention. When it comes to customer retention, they tend to watch from the sidelines until it comes time to renew that contract. Not only that.

Sports 74

Sports Retention Customer Compensation 74

Smooth Sale

OCTOBER 4, 2022

In Your Manufacturing Business and Varying Industries. Our collaborative blog post provides ‘Easy Guidance for Improving Productivity In Your Manufacturing Business and Varying Industries’ that may also apply to yours. Photo by Trapeze Mike via Pixabay. In any business, productivity is key to success.

Industry 78

Industry Policies Hiring Networking 78

Babette Ten Haken

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. Detecting the potential for experience conflicts is the same conversation as talking to clients about predictive and prescriptive maintenance of Industry 4.0-connected That “something” completely disrupts customer experience equilibrium.

Retention 62

Retention Strategy Customer SME 62

Increase Sales

SEPTEMBER 17, 2012

Yesterday I came across this unattributed remark as I seeking quotes on employee retention including team building and human resources: “A company is known by the people it keeps.” Many states have best places to work for as well as national surveys that suggest what organizations handle employee retention very well.

Retention 146

Retention Tourism Salary Loyalty 146

Mereo

MARCH 31, 2022

Buyer retention is vital to the revenue performance of your selling organization. Gartner Research surveyed 750 B2B buyer stakeholders and found that customer improvement activities are equally effective at buyer retention as solution success and service. The post The Golden Rule of Buyer Retention appeared first on Mereo.

Retention 36

Retention Buyer Face-to-face Survey 36

Babette Ten Haken

MAY 23, 2018

Consider the impact of customer micro experiences on your overall rate of customer retention. Often, the primary catalysts for customer retention are hidden within the organization. Small experiences, over time, create a huge and critical mass impacting customer success and customer retention. And guess what?

Retention 55

Retention Customer SME B2C 55

Pipeliner

MARCH 4, 2019

And just a small increase in a company’s major client retention percentage drives even greater revenue and profit increases. On the negative side, retention rate decreases spawn long-lasting negative impacts that can be crippling. Most organizations, though, aren’t structured with account retention frameworks.

Retention 60

Retention Account Enterprise Enterprise 60

Mereo

AUGUST 18, 2022

BOTH BUYER RETENTION AND ACQUISITION PLAY A ROLE IN REVENUE PERFORMANCE. Buyer retention is vital to your organization’s revenue performance. It is crucial to serve your current buyers with added value, such as thought leadership articles, industry news, and insights that meet at the intersection of their challenges and your solutions.

Retention 41

Retention Buyer Top of Funnel eBook 41