Even in B2B, Customer Experience Defines You (April Referral Selling Insights)
No More Cold Calling
APRIL 29, 2019
We all want a stellar customer experience, and we’re pissed when we don’t get it. B2B customers are just louder about it. I’m sure you could “fill in the blank” for any number of retailers, and when you have a bad customer experience, you feel the need to tell people about it. We tell lots of people to steer clear.
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